The event is firing in the debugger but the data is not showing up in the Analytics dashboard | Adobe Higher Education
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S
SupunD
Level 2
January 29, 2024
質問

The event is firing in the debugger but the data is not showing up in the Analytics dashboard

  • January 29, 2024
  • 1 の返信
  • 1768 ビュー

I can see the following events firing in the Adobe Analytics debugger 

 

However, these fired events are not showing up on the Adobe Analytics dashboard 

 

 

I am firing three rules at a single user action (button click) to fire these events. However, these are three different unique event actions in the digitaldataobject. 

 

At the moment, it looks like rules for [event 3] and [event41,8,90,61] are showing up correctly in the analytics dashboard. However, the rule for [events 101,102,79,80,purchase] are heavily underreporting 

 

Is there any reason for this discrepancy? 

このトピックへの返信は締め切られました。

1 の返信

MandyGeorge
Community Advisor and Adobe Champion
MandyGeorgeCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
January 29, 2024

Looking at your second screenshot, what are in rows 1-5 of the time parting evar?

It looks like the events are being counted, just not attributed to those values of the evar. But we can only see rows 6 and 7, is it possible it could attributed for one of the values in rows 1-5?

    Jennifer_Dungan
    Community Advisor and Adobe Champion
    Jennifer_DunganCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    January 29, 2024

    Agreed, we can see there are event counts in the totals row, and there's "2" in total... but 7 rows of breakdown data...  but those breakdowns will be shown based on other columns of event data.... (examples e41, e8, e3, e90, e66).

     

    The first screen shot (showing the capturing of data), doesn't show us the v7 value (this is off the visible page of collected data), to confirm those values correspond to the event data.

     

    Also note, that if you collected the data then immediately checked your report, there is about an hour or so processing delay. Data won't appear directly in Workspaces. 

      S
      SupunD作成者
      Level 2
      January 29, 2024

      Hi @mandygeorge @jennifer_dungan, 

       

      We have removed the time parting eVar (v7) from the report but we can still see the underlying issue. 

       

       

       

      The issue is that events 79 and 80 (Rule 1) do not have many hits but events in Rules 2 and 3 have a large amount of hits. 

       

      We are firing all of these events at the same user action and this is the only place in the site that these events are firing. I can see that they are being fired in the digitaldata layer as well when I complete the action. 

       

       

      Events 79 and 80 are larger than the other ones (more eVars and props are passed). Can this be a concern?

       

      Also, can the events order (under advance options) or time out can be an issue? I have set the order as 50 for all three events and time out as 2000 (milliseconds) for all set variable actions.

       

      We checked the analytics dashboard a few hours after the click. Also, the above screenshot is from 5 to 7 hours after the last testing round. 

       

      Any advice is greatly appreciated

       

      Thanks in advance! 

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