System is unable to deliver report to FTP

[Former Community Member]

Report is queued via API successfully, but is not delivered to specified FTP server (ec2-52-57-141-11.eu-central-1.compute.amazonaws.com)

{

"reportID":1019055580

}

Response is:

{

"error":"warehouse_request_failed",

"error_description":"Warehouse request failed",

"error_uri":null

}

[Gigazelle · Accepted solution]

Hi Mihail, we'd want to see the entire request to determine what the issue is. I would recommend having a Customer support delegate​ contact Customer Care and include the full API request used. The agent will be able to tell exactly what is wrong for a resolution.