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Report randomly shows "unknown" instead of dimensions value.

dbusse
Level 1
Level 1

Hello, I sometimes receive "unknown" values in my reports, especially when I have tables with more breakdowns or segments. The actual metric shows a result:

dbusse_0-1620296296120.png

It's hardly to reproduce, sometimes it helps to rebuild the table, or remove some components like breakdowns, metrics or segments. Sometimes closing the tool completely also helps. But I haven’t found a real reason or way to avoid this error. Any help is appreciated. Thank you!

3 Replies
HemanginiS
Level 4
Level 4

Hi @dbusse ,

Are these classification dimensions of any variable? If the problem is persistent then you would need to raise a support ticket with Client Care to get this fixed.

 

Thanks,

Hemangini

dbusse
Level 1
Level 1

Hi, yes in this case these are classifications. But I saw this also for variables without classification. I raised already Client Care tickets several times. But since the issue is not persistent it seems to be solved at one point, but then it occurs in another report.

Andrey_Osadchuk
Community Advisor
Community Advisor

I have faced the same issue with the classification based dimensions about 2 months ago. ClientCare confirmed the problem was because of the EU server the AA account was hosted on. The Engineering team had to make a transition to another server to resolve the issue.

I would advise to contact ClientCare and request the same action.