Hi, I have installed the Report Builder Excel Plugin. However, when i try to login, instead of showing the login screen, Excel prompted me to download the login.htm file and navcancl file. I am not able to use this plugin and I urgently need some work done. Could anyone please shed some light?
Thank you very much.
Solved! Go to Solution.
What is the version of your excel and its bit version (32 or 64 bits )?
Which version of RB have installed ? Make sure it is the latest.
I am using Report Builder 5.5, 32-bit.
My Excel is Office 365 and it is also 32-bit.
Thank you for your help!
Thanks for the details. I will run it by Adobe CC to see if the issue is known. Will get back to you as soon as I know more.
Are you able to see the Add-in tab in Excel and able to click on 'login' from within the ReportBuilder toolbar? If yes, I assume you are facing this issue because firefox may be your default browser.
Recently, a change was made where-in ReportBuilder now uses 'Internet Explorer' to show the sing-in page when users click on login.
Do you have IE installed on your machine? If yes, please confirm the version.
Yes, I have the tab and this error happens after I clicked on the sign in button.
I have IE 11 installed. The same problem occurs even if I set IE as my default browser.
Thank you very much for looking into this.