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SOLVED

Report Builder Create/Manage windows not loading correctly

jmaguire123
Level 2
Level 2

Has anyone experienced this issue before?

Report Builder works fine for me in other Excel workbooks, but certain files shows this when I go to 'Manage' option of Report Builder.

1659352_pastedImage_0.png

I'm running version 5.6.23.0 currently which I believe is up to date.

1 Accepted Solution
jantzen_belliston-Adobe
Correct answer by
Community Manager
Community Manager

It appears this may have been a bug with either Excel or Report Builder. If you continue to experience this issue, please open a ticket with Customer Care so they can replicate the bug and log it for our engineering team.

 

https://experienceleague.adobe.com/?support-solution=General#support

View solution in original post

7 Replies
Gigazelle
Employee
Employee

Hi James,

You're saying this only happens with some workbooks, and not others? Are the workbooks that exhibit this issue particularly complex?

jmaguire123
Level 2
Level 2

Hi,

Yes the workbooks where this happens are quite large in terms of number of tabs, but not in size (less than 1MB in some instances).

They do have data connections to our data warehouse, but previously this wasn't an issue.

It's only within the last month or two that I'm getting the image provided in my initial post.

Thanks,

James

Gigazelle
Employee
Employee

For the sake of troubleshooting the issue, does the issue fix itself when you reduce the number of tabs, or if you remove the connections to your data warehouse?

Another thing you could try is uninstalling/reinstalling Report Builder - occasionally that does the trick as well.

jmaguire123
Level 2
Level 2

Hi,

I think the issue only occurs in workbooks containing data tables.

I have a direct connection to our SAS server that pulls a data feed into an Excel data table.

When I try to open Report Builder in these workbooks I see these images:

1739822_pastedImage_0.png

1739823_pastedImage_1.png

Here is the data connection:

1739824_pastedImage_2.png

Is this a limitable of Report Builder, or a compatibility issue between Excel and Report Builder?

Are you able to replicate this issue?

Thanks,

James

jmaguire123
Level 2
Level 2

After deleting the Data Connection the menus are now visible.

Can this be investigated further as I believe it's a limitation of Report Builder?

jantzen_belliston-Adobe
Community Manager
Community Manager
Do any of the answers below answer your initial question? If so, can you select one of them as the correct answer? If none of the answers already provided answer your question, can you provide additional information to better help the community solve your question?
jantzen_belliston-Adobe
Correct answer by
Community Manager
Community Manager

It appears this may have been a bug with either Excel or Report Builder. If you continue to experience this issue, please open a ticket with Customer Care so they can replicate the bug and log it for our engineering team.

 

https://experienceleague.adobe.com/?support-solution=General#support

View solution in original post