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philipb18961374
April 23, 2018
Solved

Remove opt out option from scheduled report?

  • April 23, 2018
  • 4 replies
  • 4705 views

Is it possible to remove or change the opt out option from the scheduled projects reports?

The link is pretty dominant in the email and unfortunately it is accidentally clicked on a bit to often.

We have 200+ people that we email the report to via a email group and when one clicks the button it opts out the whole group from the emails.

I am unable to find anywhere where i can remove the option so any help with be much appreciated.

Kind regards.

Philip.

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    Best answer by JenLa5

    I just confirmed with Engineering the behavior of the unsubscribe button for Scheduled Workspace project emails. The link will unsubscribe the single email recipient.  It does not cancel the schedule, and it does not unsubscribe the entire recipient list.

    If you are not seeing this behavior, please file a ticket with Customer Care to have it looked into further.

    Thanks!

    4 replies

    Gigazelle
    Adobe Employee
    GigazelleAdobe Employee
    Adobe Employee
    April 30, 2018

    The ability to hide the unsubscribe link from emails is currently only in legacy report scheduler under advanced delivery options. It has not been added to workspace yet.

    (cc jen.lasser​)

    T
    The_Bimmer
    February 10, 2020
    Please add it to workspace, we're facing exactly the same issue and it the scenario described by Philip happens on a weekly basis
    J
    Adobe Employee
    JenLa5Adobe EmployeeAccepted solution
    Adobe Employee
    May 7, 2018

    I just confirmed with Engineering the behavior of the unsubscribe button for Scheduled Workspace project emails. The link will unsubscribe the single email recipient.  It does not cancel the schedule, and it does not unsubscribe the entire recipient list.

    If you are not seeing this behavior, please file a ticket with Customer Care to have it looked into further.

    Thanks!

      P
      paulh92129405
      February 3, 2023

      Aware this is an old thread, but as per some of the other comments below, we use a single email distribution list under 1 email address with 200+ people on it (who are not all Adobe users), so this stops the report sending to everyone - can we disable the "opt out" section?

        T
        The_Bimmer
        February 3, 2023

        We are facing exactly the same issue here. Not sure if Adobe has completely understood the problem. 

        @61380: please provide an option in the project scheduler to either disable the opt-out link completely or to show this link only for registered Adobe users. 

          Gigazelle
          Adobe Employee
          GigazelleAdobe Employee
          Adobe Employee
          May 8, 2018

          To further elaborate, instead of sending the scheduled report to an email distribution list, a more effective way would be to enter the email addresses inside of Adobe Analytics. That way, when an individual user unsubscribes, they unsubscribe themselves instead of the entire DL.

          T
          The_Bimmer
          February 3, 2023

          That's not an effective and neither a practical solution for huge distribution lists (>100 recipients) that are maintained in our company backend systems. 

          T
          ToddSchauman
          Level 2
          September 12, 2019

          OK - if that is the suggestion, what is the best way to add 200+ emails into the scheduled reports?  Is there a way to paste them in with a delimiter?

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