Preview within Segment Builder producing zero values when using THEN logic

[nate_dagogo1]

Hi all,

I have an issue with Adobe Segment builder. Basically whenever I place a page label with 'THEN' logic follow by another page label within a separate container (e.g. page 1 THEN [within 1 Visit(s)] Page 2) I get zero values from the preview.

When I take it out the preview immediately produces values. Does anyone know what might be causing this? You would think if the condition is not valid Adobe would simply ignore it and still provide values regardless. This is really confusing and simply doesn't help with my analysis.

Cheers,

Nate

[PaigeFielder · Accepted solution]

Hi Nate,

The only time I get nothing in the preview when using then is if my segment is still set to the default 'Show Hit' instead of showing Visit?

Thanks,

Paige