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SOLVED

No data in mobile SDK reports

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Level 2

Looks like all required config (listed below) is in place but still there's no data in reports.

1) Enabled report for mobile tracking

2) Offline enabled and timestamp optional is also enabled

3) We are able to see request to adobe with context variables with right report suite

4) Created processing rules with same variables which have reflected in the dropdown. 

What else can be the issue ?

1 Accepted Solution

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Correct answer by
Level 4

Hey @Pranithakat 

 

Please check the below : 

1. Server value in your config file must be your analytics trackingserver (e.g. xxxxxx.sc.omtrdc.net)

2. As part of troubleshooting, you can enable real-time reports for the mobile report suite and check if data is coming in ?

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0 Replies

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Correct answer by
Level 4

Hey @Pranithakat 

 

Please check the below : 

1. Server value in your config file must be your analytics trackingserver (e.g. xxxxxx.sc.omtrdc.net)

2. As part of troubleshooting, you can enable real-time reports for the mobile report suite and check if data is coming in ?

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Level 2

Thanks for your insights but it is resolved. It just took time to reflect data in reports.