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Moved to Federated ID. Need help with Acrobat Pro

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I have a user that needs Acrobat Pro to sign documents.  It is set up with her Adobe ID, but now that I have moved all users to a Federated ID she no longer can access her Acrobat Pro license.  How do I update the Acrobat Pro?

 

I do not see that as a product that I can assign in the Admin Console.

 

 

1 Accepted Solution

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Correct answer by
Community Advisor

@valerie_anders I don't have familiarity with the Acrobat with Federated ID. But i searched for some info and found this.Take a look at the below thread

https://community.adobe.com/t5/acrobat-discussions/user-unable-to-sign-in-with-federated-id/m-p/1105...

 

If this doesn't help post your issue in the acrobat community, someone from the acrobat community might help you.

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1 Reply

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Correct answer by
Community Advisor

@valerie_anders I don't have familiarity with the Acrobat with Federated ID. But i searched for some info and found this.Take a look at the below thread

https://community.adobe.com/t5/acrobat-discussions/user-unable-to-sign-in-with-federated-id/m-p/1105...

 

If this doesn't help post your issue in the acrobat community, someone from the acrobat community might help you.