Mobile App Drop off Rate

[user09210]

I have been trying to find why there is a high user drop off rate in some journey pages in Payment and Transfers section of the mobile app. Kindly suggest some ways to identify the drop off between the journeys using Analytics and Workspace. 

Thanks!!

[Pankaj_Sabharwal · Accepted solution]

Hi @user09210 

To analyze the drop off- I’ll suggest you create a flow and fallout visualization for the Payment and transfer section. This will give you insight about how the users are navigating on your site and where the users are dropping off. 

Further you can use Anomaly detection and contribution analysis to gather insights. Let me know if you need any further help.

Thanks