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SOLVED

Locked Out of Account

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Level 1

I was locked out of my site catalyst account due to a supposedly wrong password.   Adobe let me reset the password, but it still locks me out of the account due to too many failed attempts. How do I regain access? Thanks, newmamh at Abbott Labs

1 Accepted Solution

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Correct answer by
Level 10

Hi There,

Please accept my apologies for the inconvenience.

Please refer to the article Trouble Locked Accounts in order to troubleshoot locked account situations.

Thanks!

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2 Replies

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Correct answer by
Level 10

Hi There,

Please accept my apologies for the inconvenience.

Please refer to the article Trouble Locked Accounts in order to troubleshoot locked account situations.

Thanks!

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Community Advisor

Best way is to contact one of your admin. He just need to reset your password and voila