I can not see each breakdowns per marketing channels and utm sauces

[YutaNa2]

I can not see each breakdowns per marketing channels and utm sauces as it used to be

Why?

[bjoern__koth · Accepted solution]

Hi @YutaNa2 

can you give more details like which breakdowns are missing?

For the UTM sources, are you certain you are actually still capturing them?

[YutaNa2]

Hello @bjoern__koth 

I appreciate your reply.

It used to be like the picture as below.

I was able to see the breakdowns as much as I can.

marketing channel

==============================================
 Cahnnel A

    →Utm sauce

         sauce A

           →utm campaign

                campaign A

                    →Day

　　　　　　   2nd Sep

                         3rd Sep

                campaign B

                    →Day

　　　　　　   2nd Sep

                         3rd Sep

Cahnnel B

    →Utm sauce

         sauce A

           →utm campaign

                campaign A

                    →Day

　　　　　　   2nd Sep

                         3rd Sep

                campaign B

                    →Day

　　　　　　   2nd Sep

                         3rd Sep

Cahnnel C

    →Utm sauce

         sauce A

         sauce B

==============================================

However, now I just can see one breakdown.

I can't see more than one breakdown no matter what.

==============================================
 Cahnnel A

    →Utm sauce

         sauce A

           →utm campaign

                campaign A

                    →Day

　　　　　　   2nd Sep

                         3rd Sep

                campaign B

                    →Day

　　　　　　   2nd Sep

                         3rd Sep

Channel B

Channel C

Channel D

================================================

Sincerely

[bjoern__koth]

Hi @YutaNa2 

can you make sure in a separate freeform table that the utm source (v231) and utm medium (v21) are actually still capturing data as before?

[YutaNa2]

Hi @bjoern__koth 

Yes! 

It is working.

If I remove the breakdown from Channel A, I can see the breakdown on Channel B

[YutaNa2]

https://drive.google.com/file/d/1YgdEoXmwakGCpob_BFy8LrzNTKUWpdIz/view?usp=drive_link

https://drive.google.com/file/d/1YgdEoXmwakGCpob_BFy8LrzNTKUWpdIz/view?usp=drive_link 

Video

[bjoern__koth]

As @jonathanschwarz also stated, there seem to be a couple of bugs since Adobe's latest release that they are currently working on.
As annoying as that may seem, rest assured that they are on it.

What you can do is open a support ticket and get an update and as ETA as soon as it is fixed.

[jonathanschwarz]

This is actually a bug in Workspace that breakdowns currently do not apply to more than one dimension item. We created a support ticket for that.

Best regards,

Jonathan

[sabined51282667]

Hi together,

we also experience the same problem in our company and opened a support ticket. Hope it will be solved soon as it is really making analysis hard at the moment... 

Best regards

Sabine

[jonathanschwarz]

Adobe fixed the issue. Now you can apply breakdowns to multiple rows again.

Best regards,

Jonathan

[YutaNa2]

@jonathanschwarz  @sabined51282667 

Hi All

Seems like everything is ok now. The problem is solved.

I appreciate your help.

Sincerely,

Yuta