Hello everyone,
I understand that issue #202509170072 is a global problem, and Adobe has already reverted the deployment and is currently working on the data cleansing process.
I have a few related queries and observations—would appreciate any insights or if anyone else is experiencing similar issues:
1. 'Unknown' Values Before 17th September:
I am seeing 'Unknown' values for some dimensions even for dates prior to September 17th. For example, when I run a report for September 1st, I still see 'Unknown' values. Is anyone else noticing this? I’m curious how this is affecting older (hit-level) data, especially since the expiry is set to Hit level.
- Additionally, for some dimensions, I continue to see a few 'Unknown' values even after the rollback on September 18th.
2. Understanding the Impact:
Is there any way to better understand the overall impact? I realize the issue is somewhat random, but if anyone has found a method to assess the impact, please share. We use a global report suite approach and would like to estimate the effect on each property.
- I tried filtering out 'Unknown' values, but it doesn’t seem to work.
- If we can reliably identify 'Unknown' values, we could check the impact product by product and also determine if similar occurrences happened before September 17th.
3. Adobe’s Cleansing Process:
I have also opened a case with the Adobe team. They mentioned that they will remove both errant data and correct data from the impacted timeframe during the cleansing process. My understanding is that we may lose data completely for the 22-hour window. Has anyone discussed the resolution with Adobe or received more details? Please let me know if I’ve misunderstood anything about the cleansing process.
Thanks in advance for your help and insights!
