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SOLVED

Flowchart shows next when there is no link between the page

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Level 2

Hi,

 

I am creating a flowchart to show how users navigate between the pages. Let's say the result showing flow from page A to next pages B1, B2, B3.

 

It's confusing me that the page A has no links to the page B1. 

 

Is it possible that this happends because users enter directly the url of B1 while still on page A?

 

 

1 Accepted Solution

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Correct answer by
Community Advisor

Keep in mind that Adobe doesn't use the referrer or any specific page to page tracking when looking at flows, its a very simple hits based on timestamp.

 

So this can include:

 

  1. Page 1
  2. Navigate to Page 2
  3. Open Page 3 from Bookmark

 

OR

 

  1. Page 1
  2. (Open in new Tab) Page 2
  3. (Tab 1) Page 3
  4. (Tab 2) Page 4
  5. (Tab 2) Page 5
  6. (Tab 1) Page 6

 

OR

 

  1. Page 1
  2. Page 2
  3. Page 3
  4. Page 4
  5. (Use history to jump immediately back to Page 1, skipping Pages 2-4) Page 1

 

So even if there are no direct links from Page A to B on your site, users can still get there through other means.

View solution in original post

5 Replies

Avatar

Correct answer by
Community Advisor

Keep in mind that Adobe doesn't use the referrer or any specific page to page tracking when looking at flows, its a very simple hits based on timestamp.

 

So this can include:

 

  1. Page 1
  2. Navigate to Page 2
  3. Open Page 3 from Bookmark

 

OR

 

  1. Page 1
  2. (Open in new Tab) Page 2
  3. (Tab 1) Page 3
  4. (Tab 2) Page 4
  5. (Tab 2) Page 5
  6. (Tab 1) Page 6

 

OR

 

  1. Page 1
  2. Page 2
  3. Page 3
  4. Page 4
  5. (Use history to jump immediately back to Page 1, skipping Pages 2-4) Page 1

 

So even if there are no direct links from Page A to B on your site, users can still get there through other means.

Avatar

Level 2

If users enter the link direct to the url box, does it count?

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Community Advisor

Yes. Basically the flow just shows you the pages in the order that the users hit them no matter how those pages were loaded (click from previous page, browser history, bookmarks, typing the URL directly, even entering the site again during the session from another site like Google)