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Adobe Analytics Coffee Break: On Monday, January 30 at 10am PT, the NOAM User Group led by Jennifer Dungan and Jeff Bloomer will be joining us to answer your Analytics related questions. To register and for more information, follow the link to the right.

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Level 1

Hi

 

I am a Third Party User and should have active access to another workspace. I am logged in, my profile is verified as a permitted user, however I am getting this error when trying to access AA:

 

reddico_0-1662979200251.png

 

Active user within the workspace:

reddico_1-1662979221907.png

 

 

1 Reply

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Employee

Hi @reddico 

EIM instance error generally comes up when the user's account is not linked with their IMS organization at the backend or when the user's access has expired. 
I guess it'd be best if you can log an analytics support ticket to investigate the issue further ad they can check for your user's expiry and linkage. 

Thanks!