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Level 1

Hi

 

I am a Third Party User and should have active access to another workspace. I am logged in, my profile is verified as a permitted user, however I am getting this error when trying to access AA:

 

reddico_0-1662979200251.png

 

Active user within the workspace:

reddico_1-1662979221907.png

 

 

1 Reply

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Employee

Hi @reddico 

EIM instance error generally comes up when the user's account is not linked with their IMS organization at the backend or when the user's access has expired. 
I guess it'd be best if you can log an analytics support ticket to investigate the issue further ad they can check for your user's expiry and linkage. 

Thanks!