Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

Failed to load page


Level 1



I am a Third Party User and should have active access to another workspace. I am logged in, my profile is verified as a permitted user, however I am getting this error when trying to access AA:




Active user within the workspace:




1 Reply



Hi @reddico 

EIM instance error generally comes up when the user's account is not linked with their IMS organization at the backend or when the user's access has expired. 
I guess it'd be best if you can log an analytics support ticket to investigate the issue further ad they can check for your user's expiry and linkage.