Adobe has 2 extensions as mentioned below:
Currently both the extensions are not clickable also not working. Could you please help.
@kamlesh-maddheshiya Both the Extensions are working for me. Just now verified.
Try checking removing the extension and add it back.
Also 'Adobe Experience Cloud Debugger' will be depreciated later this year try using 'Adobe Experience Platform Debugger'.
Are you seeing any errors in the developer console that might indicate an issue? Depending on your extension settings, if your Incognito Mode doesn't load any yet, you could try changing the settings for these extensions to load in Incognito so that you can try them in isolation (without actually disabling all your other extensions right now). This might help determine if there's an issue being caused by another extension.....
I did everything as mentioned below, still its not working. Please can you look into why this isn't working.
Please verify if beacons / hits / network requests are even being sent from your browser properly.
If you don't see these network requests / hits, then it means something is preventing your browser from sending the hits out, perhaps an obscure browser setting or some setting in your office network.
If you see these hits, then something might be interfering with the way the AEP Debugger extension works in your browser, such that you can't use it properly.
Also, check if a colleague faces the same problem as you.
Good advice... this is so hard to help troubleshoot remotely... but yes, checking if the issue exists on other computers will help gauge if maybe the issue is specific to the computer or affecting everyone in your organization...
@kamlesh-maddheshiya I think this might be a browser related issue, I have tested both the extensions and they are opening for me.
Trying testing using another machine or see if they are not opening up in the background. In most cases, I also try to disable all my extensions and only activate the ones I am having issues with.