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Error message desplayed and suggested to ask Customer Care


Level 1

Hi there,


It's been a while checking/accessing a certain workspace (which I created),

and the error message below was displayed.
I cannot see the output correctly/as it was now.

Could I have your help?




An unexpected error has occurred; try refreshing your project again.

If the problem persists,

please submit this error ID to Adobe Customer Care for further diagnosis:



2 Replies


Employee Advisor

@definition You can reach out to customer care with the same error message, so customer care engineer can diagnose the error and share the root cause and help in resolving it as well.


Here is the documentation on how to contact customer care




Level 1

Thank you so much for your reply and advice!
Forgive the lack of my attention...
I'll check it out!