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Error message desplayed and suggested to ask Customer Care

definition
Level 1
Level 1

Hi there,

 

It's been a while checking/accessing a certain workspace (which I created),

and the error message below was displayed.
I cannot see the output correctly/as it was now.

Could I have your help?

 

 

Spoiler

An unexpected error has occurred; try refreshing your project again.

If the problem persists,

please submit this error ID to Adobe Customer Care for further diagnosis:

20957870-2f38-4fcd-819f-7b77ad158fad

 

2 Replies
VaniBhemarasetty
Employee
Employee

@definition You can reach out to customer care with the same error message, so customer care engineer can diagnose the error and share the root cause and help in resolving it as well.

 

Here is the documentation on how to contact customer care

https://helpx.adobe.com/in/contact.html

 

 

definition
Level 1
Level 1

Thank you so much for your reply and advice!
Forgive the lack of my attention...
I'll check it out!