Entry Page/URL Returning Impossible Data

[LCHC]

How is it that an Entry Page/URL is returning Pages/URLs that could not possibly be entry points?

The Pages/URLs can only be accessed by logging in, that means the Entry Page/URL would be the login page (or any other page that does not have to be logged in to view). 

[Jennifer_Dungan]

Entry Page is really sort of a calculated value, based on the "first instance of a dimension within the active session".

An Adobe Analytics Active Session is a 30 minute window... it's possible that someone was logged in.. walked away from their computer for more than 30 mins, was still logged in by your site's standards, but triggered a new analytics session.

[LCHC]

Hi there! Thank you for responding.

Users are logged out at 20 minutes.

Regardless, isn't Entry Page based on visitor cookie? Not session cookie? I'm not sure how an entry page/URL is populated with a secured page/URL when there's literally no way for a user to start a session (or visit) without logging in first. Both visitor cookie and session cookie has to be a URL that did not require them to login.

[Jennifer_Dungan]

Nope.. there's no cookie at all for tracking an active analytics session... all of that logic is done on the server during processing.

Is it possible the user may be doing something actively on your site (keeping their login active), but not sending any data to analytics?

Since I cannot see your site.. what happens if you take one of those "secure" pages, and open it in Incognito mode... is the user redirected somewhere, or is it possible they are given a message to "login" (that this page cannot be accessed, etc) and that page is still tracked in your analytics?

[LCHC]

If they open in Incognito they will be prompted to login again.

[LCHC]

If they open the URL in Incognito they will be prompted to login again, and at that point we collect a variable that indicates they are logged in. 

[Jennifer_Dungan]

And what about the page view ON the page telling them to login... they are not logged in, but surely you are tracking that page as the user's entry point.

If the URL and all the data about said page is still populating your parameters, you would be tracking that "page" as a non-logged in user...

Unless you are saying they are redirected to a specific login page... 

That is what I am asking... IS the user redirected to a login, or do they load the page and its URL and all its data and a message to "please log in" is shown to them (meaning the "internal page" is being tracked but the user is not logged in). Because I have seen sites do both of these scenarios, and since I can't see your site I need you to give me as many details as possible about how your site works.

[Jagpreet_Singh_]

@LCHC  Did you find the suggestion helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!

[LCHC]

Hi there! There has not been any resolution to the question. 

[LCHC]

A pop-up appears with a timer if the user is about to time-out, and once timed out the page is redirected to the login page. 

[Jennifer_Dungan]

Would you be willing to share one of your login only URLs with me (through Private Message) so I can try to see if I can see anything based on the behaviour?