Discrepancies Between Visit Counts and Form Submissions - Seeking Insights | Community
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SRDData
August 31, 2024
Question

Discrepancies Between Visit Counts and Form Submissions - Seeking Insights

  • August 31, 2024
  • 1 reply
  • 1372 views

Hello, 

I’m facing an issue where the number of visits recorded for some entry pages is significantly lower than expected, yet the form completion numbers are disproportionately high. This discrepancy occurs consistently across multiple days, and I’m unsure what could be causing it. I observed that specific entry pages show very low visit counts on certain dates, but the corresponding form submission numbers are much higher. I have attached anonymized screenshots of the data to illustrate the problem.  

  • Has anyone encountered similar discrepancies between visits and form submissions in their reports?
  • What steps would you recommend to investigate and resolve this issue?

     

Any insights or suggestions would be greatly appreciated!

 

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1 reply

bjoern__koth
Community Advisor and Adobe Champion
bjoern__kothCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
August 31, 2024

Just because the visitors don't enter on the page where the for ultimately gets sent.

what are the entry pages when the form gets sent? This might be a good use case for the flow visualization where you place the form submit event on the right side of the configuration and work your way backwards and check what pages the users have visited before. Sometimes this gives you very surprising and unexpected results.

Cheers from Switzerland!
    Jennifer_Dungan
    Community Advisor and Adobe Champion
    Jennifer_DunganCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    September 1, 2024

    Yeah, I would agree... I don't think I would use Entry Page in this context....Entry Page is a weird one... it's not specifically tied to the entry, but rather the first value seen by that dimension in a Visit.. but it tends to get confused when you apply segmentation to it; even if that segmentation is a "quick segment" which is achieved by adding dragging a dimension into the table (which is what is done on Form - I can see the yellow/orange of a dimension there).... I suspect this is causing a lot of confusion in the calculation of the values.... As in, the entry is being calculated differently because of the dimension "quick segment" in the column, and thereby causing disproportionate data.

     

    Start by trying to break your report down by non-calculated values... like just "Page" and see what that looks like....

      S
      SRDDataAuthor
      September 1, 2024

      Column 1 is the Day broken down by Entry Page, Column 2 is Visits, & column 3 is the form completion event broken down by form name.  I didn't use any quick segmentation /segments in this report. 

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