Custom Order Metrics Impacted by Purchase Event Outage
Our data layer began passing malformed product strings which map to s.products variables. After reading documentation, if the products variable is altered in an unexpected way and these values are not properly defined, this could prevent purchase data from counting properly. We also count orders with 2 custom events to split order by type in addition to s.products framework. We set a standard purchase event and custom order event to fire when the conditions when that specific product type are transacted via Launch:
Would our s.products data layer issue also impact these associated custom events from counting? Our orders have not stopped incrementing altogether, but are only averaging a small fraction of daily average. The sum of both custom events always equals total orders count as expected, even after the malformed product strings began passing through. Why would orders continue to count at all if the products variable is broken? Why are custom events affected by product_string variable issues when none are defined in action configurations in Launch?
Thanks in advance for any guidance!
