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SOLVED

Cross Device Metrics in Workspace(Mobile, Tablet & Desktop)

seanb62104197
Level 2
Level 2

Hello everyone. I have a question about cross-device tracking. I was wondering if anyone knew how to track cross-device user's in Adobe Workspace so for example how many unique visitors use more then one device while visiting our website.

So distinguishing from:

Mobile + Tablet

Mobile + Desktop

Mobile + Tablet + Desktop

Desktop + Tablet

And the user's that only use single devices

Mobile

Desktop

Tablet

This would be interesting a insight and opportunity to see if cross-device users convert more then single device users.

Does anyone know if this is possible?

1 Accepted Solution
Gigazelle
Correct answer by
Employee
Employee

It's technically possible if you use s.visitorID overrides, but those break any usage of the Experience Cloud ID service. Docs on cross-device tracking are found here:

Cross-Device Visitor Identification

I would advise against using this right now, though. Adobe has plans to make significant improvements to this workflow, so I'd recommend hanging tight until around Summit 2019

View solution in original post

1 Reply
Gigazelle
Correct answer by
Employee
Employee

It's technically possible if you use s.visitorID overrides, but those break any usage of the Experience Cloud ID service. Docs on cross-device tracking are found here:

Cross-Device Visitor Identification

I would advise against using this right now, though. Adobe has plans to make significant improvements to this workflow, so I'd recommend hanging tight until around Summit 2019

View solution in original post