Create a folder feature is missing on Projects

[nellyko]

Hi everyone! I used to have "create a folder" feature within Projects, but it is missing now. Can anyone help to advise how can I enable back that feature on Admin Console? Thanks in advance for your help!

[Jennifer_Dungan]

I am not sure, I don't see anything that looks like a permission specifically around "folders"... 

My "non-admin" test account only has the following permissions:

Report Suite Permissions:

Analytics Tools:

And it has the right to create folders... 

Maybe this is a temporary glitch? You could try logging out and back in again (all the controls are loading with JavaScript, so it's possible something just failed). There is some maintenance happening right now... maybe try again when it's complete?

https://status.adobe.com/

[kayawalton · Accepted solution]

Hi @nellyko --

What is the setting selected for the "Show" dropdown on the top right of the Projects table? The "Create Folder" button disappears if "all projects" is selected so make sure you select "Folders and Projects" to access that feature.

 

If this and @Jennifer_Dungan 's suggestion does not work, I would reach out to your admin or Customer Care.

[Krishna_Musku]

@nellyko Yes, This happened to me once. If you select all projects, you won't see the create folder option. Because you are not viewing as folders and projects, that's why it won't show you the create folder option.

[nellyko]

Thanks for sharing! It is working now!

[MandyGeorge]

Whether or not you have folders visible isn't something related to the admin console, folders are available for all users. The setting that makes a difference is how you have your landing page set up. There are two options for how projects are viewed, either "all projects" or "folders & projects".

In the first option, "all projects", it gives you the option to create a new project and hides any folders. Projects that are put in folders now appear at the same level as all other projects.

If you change the option beside the column selectors at the top of the project list, you can change "all projects" to "folders & projects"

Doing this changes the options that you see at the top. Instead of just create project, now you have the option to create a folder as well. When you look at your list of projects, you will see the dashboards not in folders and the folders you've created (then click on the folders to see the projects in them).