Adobe Analytics

kamlesh-maddheshiya · 5/24/22

Dear All,

I am wondering if we receive data (e.g page name) from visitors who enter our website for the 1st time after they click on "accept the cookies".
I do not know if we only receive data after a refresh.

According to the Adobe Experience Platform Debugger, we only receive data after a refresh of a page.
Explanation:
1st step - "Before Accepting Cookies": We entered the website and did not accept the cookies. The Debugger also do not find a report suite.
2nd step - "After Accepting Cookies": We accepted the cookies and the debugger could find a report suite but no network request has been made.
3rd step - "After Accepting Cookies after Refresh": We refreshed the page and then network requests have been sent.
Could you please help?

Image: Before Accepting cookies

Image: After accepting cookies

VaniBhemarasetty · 5/24/22

@kamlesh-maddheshiya This completely depends on the implementation, and how opt-in is implemented in the Experience cloud ID service extension.Adobe libraries will not how to react to accepting and not accepting cookies unless, it is implemented

Here is the documentation on how Opt-in works

https://experienceleague.adobe.com/docs/id-service/using/implementation/opt-in-service/optin-overvie...

Before accepting cookies you are not seeing any library loading , probably, In launch it is setup that way, run the library only after accepting cookies

After accepting cookies, the library has loaded, and once the page loads, a page view will trigger. You have got to check implementation to know this is set up.

View solution in original post

VaniBhemarasetty · 5/24/22

@kamlesh-maddheshiya This completely depends on the implementation, and how opt-in is implemented in the Experience cloud ID service extension.Adobe libraries will not how to react to accepting and not accepting cookies unless, it is implemented

Here is the documentation on how Opt-in works

https://experienceleague.adobe.com/docs/id-service/using/implementation/opt-in-service/optin-overvie...

Before accepting cookies you are not seeing any library loading , probably, In launch it is setup that way, run the library only after accepting cookies

After accepting cookies, the library has loaded, and once the page loads, a page view will trigger. You have got to check implementation to know this is set up.

kamlesh-maddheshiya · 6/14/22

Hi @VaniBhemarasetty

Thanks a lot for the information.

Currently, when user accept the cookies consent, the Adobe analytics not fired but when we refresh the page then the Adobe Analytics is fired.

We want that when user accepted the cookies consent, immediately Adobe analytics should fire, for this what should we do? How can we fix it. Could you please help.

VaniBhemarasetty · 6/15/22

@kamlesh-maddheshiya This needs in-depth investigation to see the issue. In my experience, it was always been the consent manager which doesn't update the opt-in permissions correctly. You can reach out to client care so that this can be looked into in detail