Expand my Community achievements bar.

Applications for the 2024-2025 Adobe Analytics Champion Program are open!
SOLVED

Assigned signature not received

Avatar

Level 1

I have a client who regularly sends documents to us for signature. Has worked for many years via the web access as we are prevented from clicking links via email due security. Also allows personal assistant to access account via web.

 

for some reason one recent document never reaches in inbox on the web portal, from their screenshots they have put the correct email ID that they’ve always used for years.

 

what on earth could be happening?

1 Accepted Solution

Avatar

Correct answer by
Community Advisor
2 Replies

Avatar

Community Advisor

@Gothonabrompton I think you posted in wrong community, posting in Document Cloud community will help your question. Thank you!

Avatar

Correct answer by
Community Advisor