AppMeasurement Issue - is .NET4.0 Supported

[MJ_1963]

We have a desktop application where we are integrating the appMeasurement library in for tracking. Our QA found a problem where our login dialog isn’t being displayed on our Windows Desktop Sync app on Windows 7 and Windows Vista OS’s which only have .NET 4.0 installed.  

we did some testing on a Windows 7 VM and found that the problem is related to Adobe Analytics.  When we attempt to display our login dialog we call TrackPageViewEvent and this is causing a problem when only .NET 4.0 is installed.  Here’s what we’re seeing:  

- .NET 4.0 installed and Adobe Analytics is enabled —> login dialog doesn’t display

- .NET 4.0 installed and Adobe Analytics is disabled —> login dialog displays

- .NET 4.5.1 installed and Adobe Analytics is enabled —> login dialog displays

We looked on the Adobe website but didn’t see anything in the .NET documentation related to the .NET version that the AppMeasurement_DotNET.dll requires.  

So what needs to be done to use to the AppMeasurement_DotNET.dll with .NET 4.0 since our Windows Desktop Sync app supports .NET 4.0? Is .NET 4.0 even supported? Any feedback or suggestion would be highly appreciated!

[Gigazelle · Accepted solution]

It sounds like you've done a lot of legwork in testing the culprit - based on the evidence you've shown here, I'm inclined to believe it's a bug. I'd recommend filing an incident with Customer Care so a bug can be created.

When submitting an incident, be sure to include as much data as possible so the agent can clearly reproduce the issue on their end.