Android Devices

[Hayley1]

We are seeing a rise in 'generic android device' within Mobile Device in Analytics.

And a decline on knowing the actual device make and model.

Have Android devices stopped sharing the info to identify this, like Apple?
Or is there some kind of issue.

[adobechat]

@Hayley1  No, android hasn’t done that yet, perhaps in your market that you are analysing people are just using non branded phones perhaps ?

[Hayley1]

I don’t think it’s that.

we work with USA market

but we see top end android devices like Samsung drop in April and generic come in.

nature of the audience I dont think it’s user behaviours 

[adobechat]

Google have made changes to how it classifies and reports on Android devices. This could be due to privacy concerns, technical issues, or changes in the way they categorize and recognize different devices. Did you check that?

[Hayley1]

Sorry not aware of that, how to check etc.

how would Google changing things impact it

[adobechat]

Yes, it will.

[Hayley1]

Do u have more information

[Hayley1 · Accepted solution]

Looks like this explains what we are experiencing

https://developer.chrome.com/blog/user-agent-reduction-android-model-and-version/

[AntonPy]

There is also a discussion about this question. Maybe there will be an answer there. Good luck all of us with this 🙂

https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-questions/mobile-device-going-into-...

[ShravaniCh1]

• Privacy updates: Newer Android versions (especially Android 12 and above) have added more privacy restrictions.

• User-Agent string changes: Some browsers on Android now send more generic info in the user-agent, hiding specific device details.

• WebView & app limitations: If users visit your site through apps or WebViews, device info may be hidden or limited.

Is it a bug?

Not really  it's more of a privacy-focused change by Android, not an issue with your Analytics.

---

If you're tracking this as part of your mobile analytics or app development training, it's also covered in real-world scenarios in our course:

Java Full Stack Developer Course in Bangalore — Learn how to work with modern web & mobile data, privacy updates, and real-time analytics at Visible Campus.