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V_Sirish_Kaushik1
Level 4
July 5, 2023
Solved

Mobile Device going into 'Unknown generic android mobile'

  • July 5, 2023
  • 4 replies
  • 9174 views

Since last few months, more and more mobile device data is going into 'Unknown Generic Android Mobile'. We have tried enabling the high entropy flag, but we are not really seeing any progress in dev data. Any suggestions on how to tackle it?

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Best answer by Jennifer_Dungan

I am seeing this too... when I break it down by operating systems, it's mostly Android 10...

 

If I look at the opposite, Android 10 broken down by Mobile Device Type, the top item is the generic device...

 

When I look at January vs Last Month, the growth in Android 10 seems way too high for an older Android OS...

 

This makes me suspicious that "Generic Android 10" is the new default bot identification, sort of like "IE6" was a few years ago... I have no solid evidence to support that at this time however.... but generally you don't see mass adoption of older OSs like that... 

 

However, I wouldn't immediately action ignoring this data in case my suspicion is wrong... as I said, at this time it's more of a gut feeling....

4 replies

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe ChampionAccepted solution
Community Advisor and Adobe Champion
July 5, 2023

I am seeing this too... when I break it down by operating systems, it's mostly Android 10...

 

If I look at the opposite, Android 10 broken down by Mobile Device Type, the top item is the generic device...

 

When I look at January vs Last Month, the growth in Android 10 seems way too high for an older Android OS...

 

This makes me suspicious that "Generic Android 10" is the new default bot identification, sort of like "IE6" was a few years ago... I have no solid evidence to support that at this time however.... but generally you don't see mass adoption of older OSs like that... 

 

However, I wouldn't immediately action ignoring this data in case my suspicion is wrong... as I said, at this time it's more of a gut feeling....

July 10, 2023

It is surprising that only this thread can be found in Google search.
Have you come across official information from Adobe about whether they will fix this issue globally?

FarazHusain
Adobe Employee
Adobe Employee
July 18, 2023

Hey All, A bug has been logged at Adobe's end related to client hints where in Device is not being queried correctly. The team is already working on fixing it.

July 27, 2023

@farazhusain - Any update on this? I am facing this too. Please help to fix this asap.

FarazHusain
Adobe Employee
Adobe Employee
July 27, 2023

Hey All, 

This has been fixed. You should not see Unknown Generic in Mobile Device going forward.

November 2, 2024

t

November 2, 2024

thanks