My team had a series of alerts created in Adobe Analytics for basic monitoring. The user who created these alerts no longer works with us, and now Adobe says these alerts are disabled, despite their expiration date being in November. Do we need to transfer ownership of these alerts to reactivate them? What can we do to ensure alerts still work if their original creator's account is deactivated?
Solved! Go to Solution.
Ok so disabling an account has
disabled the alerts (regardless of alert end time). You need to transfer the alerts to a current user via Admin>Users and assets. This will change the owner. Then check the alerts are active again under Components>Alerts