Hello,
We are currently facing an issue with our visitor recognition so I hope you'll be able to help.
On our website we have an Open environment and a Closed (connected).
When a new visitor arrive on the Open environment, a request to the demdex.net is sent, a cookie with a MCID is set and then when the request to Analytics is sent it will have this parameter:
mid: 76516731327854063534395696080000000000
Then all subsequent request to Analytics will have this ID.
Then when the visitor connect on the Closed environment, we still have this ID but we set also the visitorID like this s.visitorID = _satellite.getVar("customID"); and there the request to Analytics will have two IDs:
vid: 0702800000
mid: 76516731327854063534395696080000000000
So everything seems to be fine to me as we always have the same MID and when he connect he will sent a custom VID.
But in Adobe Analytics, each time a visitor connect, it count a new visit and also a new Unique Visitor.
Is it normal or do I miss something ?
Thanks in advance,
Julien Chevalier