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Adobe Employee
VidhyaAk1Adobe Employee
Adobe Employee
May 15, 2024
Question

Adobe server calls are getting failed

  • May 15, 2024
  • 2 replies
  • 794 views

Hi All,

On my client site adobe server calls are getting  failed when we refresh the page and when we interact on page.
Its a single page application and having WED SDK implemented on it.

Below are getting on console


Why i am getting this error and failed server calls? anything i misconfigured in launch or there is any other reason ?

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2 replies

pradnya_balvir
Community Advisor
pradnya_balvirCommunity Advisor
Community Advisor
May 15, 2024

Some extensions or plugins are blocking the server calls. Can you please disable your chrome plugins and check or check in another browser like Mozilla.

 

abhinavpuri
Community Advisor and Adobe Champion
abhinavpuriCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
May 15, 2024

Hi @vidhyaak1 ,

 

It seems you're using CNAME implemetation and per screenshot attached POST calls intiated from stage.yourdomaim.com are rejected from server based upon CORS policy (smtetrics.yourdomain.com) hence resulting in status code 401.

 

In order to validate above hypothesis, Can you initiate same hit from production domain? Or modify current interact hit header using web developer tools.

 

If it is CORS blocking issue then DNS configuration needs to be updated to add stage.yourdomaim.com to list of allowed domains.

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