Adobe Launch set up stops collecting one specific event data from Digital Layer after NX Migration | Community
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M
melcpy
October 25, 2023
Question

Adobe Launch set up stops collecting one specific event data from Digital Layer after NX Migration

  • October 25, 2023
  • 1 reply
  • 485 views

My company recently migrated a page to NX. One particular event in the Digital Layer is stop being tracked by Adobe Launch, even though the event details are exactly the same.

 

What could be the potential cause?

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1 reply

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
October 25, 2023

I'm afraid I don't know anything about NX... but what type of event stopped working?

 

Is it something that gets triggered during navigation from one page to another? This could be a timing issue... by the time the Data Layer gets updated so that the event can be detected and actioned on, the page may already have moved on? Preventing the tracking from being able to work (i.e. the script was cancelled mid-processing)?

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