Adobe Analytics beacon firing but not showing anything in the console

[CharityCa]

Hi I'm the newest member of the analytics team at my company, so I'm trying to get up and running. I'm seeing an issue when I'm trying to test events. The Adobe Analytics beacon is firing but not showing anything in the console on chrome on my mac but it is working for others on my team on the same site. Everyone else on my team has a PC, not sure if this is the issue? Any help would be greatly appreciated.

[bjoern__koth]

Hi @CharityCa 

what are you looking for in the console?

Or do you mean the network tab where you cannot see any requests?

If you are looking for debug output, try the following

1. enable debug logging with calling this in your console 

_satellite.setDebug(true);

2. make sure that all log levels are activated. In the chrome developer console you will see a drop-down that typically says "default log levels" which will might not show debug log output but only info/warn/error logs.

3. reload the page

If you are missing tracking calls in the network tab, try clearing your cookies. Sometimes a rejected cookie consent can also have those effects. Also consider disabling ad blockers on your current page.

[DanIMS1 · Accepted solution]

Hi @CharityCa,

You should see the hits firing if everyone else in your team is seeing them, unless you are blocking it yourself.
Do you have any ad blockers installed in Chrome?

They can block Adobe Tags (Launch) from firing.

I personally use a Mac, and I use the Omnibug extension personally to see the hits when I am working, it will highlight the Adobe Analytics tags but also other tags you might be working on.

Here's a link to it:

https://chromewebstore.google.com/detail/bknpehncffejahipecakbfkomebjmokl?utm_source=item-share-cb 

[MandyGeorge]

Have you tried asking the rest of your team what extension/debugger they're using that lets them see the events in the console? Despite it sometimes having issues, the one that I use the most in the console is https://chromewebstore.google.com/detail/debugger-for-adobe-analyt/bdingoflfadhnjohjaplginnpjeclmof?...

You could also use the AEP debugger, it has more capabilities to it than the console debugger, and depending on what you need to do, might be a bit better for your needs. https://chromewebstore.google.com/detail/adobe-experience-platform/bfnnokhpnncpkdmbokanobigaccjkpob 

[Jennifer_Dungan]

Personally, I have found "Debugger for Adobe Analytics" extension is super buggy... I have instructed my team to not install it, and if they do insist on using it, I won't accept any bugs found using that tool from my team unless they verify any issues they find with another tool... One person on my team used it, and every "issue" that was found using that tool wasn't a valid issue... so yeah, use that one at your own risk....

I use the console's network panel, the AEP Debugger or Omnibug... those have been rock solid.

I also use turn on the Satellite Debugger in the console.

As others have stated, can you explain more about the issue you are experiencing?

You say:

The Adobe Analytics beacon is firing but not showing anything in the console

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If you are referring specifically to the console, what are you looking at in the console? If you mean that you have turned on Satellite Debugging and you aren't seeing it, this is likely due to the logging level settings in Chrome... they might be getting filtered by your own browser settings...