Set Reply-To to User's email for delivered reports

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adierl

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adierl

adierl

31-01-2011

If an user sends out an report via email it's being sent from discover-reports@omniture.com. If you just hit reply because the user asked you a question about it in the notes field the email goes back to discover-reports@omniture.com.

Please set the "Reply-To" field to the users email address, so the reply goes automatically to the user.

3 Comments (3 New)
3 Comments

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benjamingaines2

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benjamingaines2

benjamingaines2

08-02-2011

Are you seeing this primarily in Discover, or is it in other places as well? I know SiteCatalyst has a number of report delivery areas where you can specify a return address. If this is a Discover request, let's update the product tag so Mr. Timothy James Lott can see it and collaborate with you on it Smiley Happy

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adierl

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adierl

adierl

08-02-2011

D'oh, wrong tag. Sorry...

But setting the user's email as default for reply-to in SC is not a bad idea too Smiley Wink

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benjamingaines2

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benjamingaines2

benjamingaines2

09-02-2011

Acknowledged, Andreas. Thanks for the idea.