Delete obsolete segments in Discover

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violetd1

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violetd1

violetd1

08-10-2012

How can I delete obsolete segments in Discover? These were created by people who left the company years ago and of no use for a long time. The increasing amount of obsolete segments creates only confusion to current users. I called client care but was informed that such functionality is not available. "As per design, you cannot delete segments in Discover once they are created. This is to ensure someone in the company doesn't delete segments that are needed."

 

But we do NEED to clean up the mess and be able to delete segments created by users who are no longer legitimate.

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adierl

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adierl

adierl

10-10-2012

Discover 3? You can delete segments via "Organize segments".

If those are from an user who left the company, an admin can impersonate that user and delete the segments. (actually deleting the user should do the same)

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violetd1

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violetd1

violetd1

10-10-2012

Yes, it is in Discover 3. I AM the admin and the users HAVE been deleted in SiteCatalyst (long time ago).

 

However, in "Organize segments", the "Delete" button is always greyed out. The definition of a segement can be edited, but the segment itself cannot be deleted, unfortunately.

 

Every client care rep I talked to said I'm not the only one who have this issue but no solution as of now 😞

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adierl

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adierl

adierl

11-10-2012

If the user was already deleted, create a temporary user with the former username, login to Discover and delete the segments.

Not a perfect solution, but works.

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Somertech

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Somertech

Somertech

17-11-2012

Would be great if it was that simple, that of corse that idea doesn't work.