Description: As a business (finance sector) we need be able to report on which Alerts have fired in a set period, so we can monitor usage and response to the alert. Adobe support have confirmed this feature is not available
Why is this feature important to you – In order to meet our regulatory commitments, we have setup Alerts for a large number of high priority journeys customers can undertake cross our digital platforms. The alerts are used, in the main, to monitoring variation in journey start and completion rates . Once the threshold(s) is breached, based on the alert rules , an E-mail alert is sent. The relevant party should then response to the Alert and investigate to issue. However we have no reporting on any aspect of the alerts. This means we cannot prove our ‘Control’ is working , effective and being responded to.
How would you like the feature to work – We would like to use current Workspace / Adobe analytics functionality to access all objects / data related to alerts . This includes any meta data related to the alert(s), i.e. Title, type, Enabled, etc. We need to be able to report on which alerts did / didn’t fire in a set period and provide a count
Current Behaviour -None , as not currently available