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SOLVED

Password Reset Help

karen_uziel
Level 1
Level 1

Can someone help me. I am having trouble resetting my password for AMO and I have to pull metrics for a meeting this afternoon

1 Accepted Solution
AllDayDev
Correct answer by
Employee
Employee

Hello Karen,

On the Adobe Media Optimizer login page, there is a "Forgot Password" link next to the Sign In button.
If that does not work for you, then the account may have been locked for some reason. You can ask your account manager to assisst, or contact technical support by sending email to <Media Optimizer user account>@support.efrontier.com (e.g. karens_username@support.efrontier.com) to get it reset.

Kind regards,

- Carey

View solution in original post

2 Replies
AllDayDev
Correct answer by
Employee
Employee

Hello Karen,

On the Adobe Media Optimizer login page, there is a "Forgot Password" link next to the Sign In button.
If that does not work for you, then the account may have been locked for some reason. You can ask your account manager to assisst, or contact technical support by sending email to <Media Optimizer user account>@support.efrontier.com (e.g. karens_username@support.efrontier.com) to get it reset.

Kind regards,

- Carey

View solution in original post

Anonymous
Not applicable

Thanks for the solution 🙂