Campaign Classic v7 & Campaign v8

Dear Adobe Campaign Community, Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.That's why we're excited, in this new year, to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for January 2025, designed to help you resolve common challenges swiftly and effectively. Our Top KCS Articles are your shortcut to: Quickly identifying and resolving recurring issues.Accessing expert insights and best practices for Adobe Campaign.Streamlining your troubleshooting process for maximum productivity.Empowering yourself with the knowledge to tackle any campaign-related problem head-on. Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign. Start supercharging your problem-solving ski

Hey adobe campaign classic 7 wizards, i'm in bit of a bind here.Suddenly we can't upload pictures to our tracking / web server.we get this error IOB-090020 Error in SSL library: 'IOB-090013 error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed (code 337047686)'XSV-350059 Unable to upload the images to the tracking servers. So it seems that TLS cert, is the problem.It is build in amazon work spcaces.We have a load balancer added, but i have checked the load balancer, the application server, the web/tracking server and the RDS database, and everyone seems to be with a valid TLS certificate It worked fine in December. Any clue to where to look next ?  Many ThanksRobert.

HelloWe have deployed a web application for one-click unsubscription provided by adobe. The web app includes customizations to track the Delivery ID and update specific fields as required.Issue Details:The web app has been published successfully, and the unsubscribe button is visible in the emails sent to recipients.When clicking the unsubscribe button in the email, the web app does not get triggered.However, when we manually copy the unsubscribe URL from the email's source code (via "Show Original") and paste it into the browser, the web app works as expected.Expected Behavior:The unsubscribe button in the email should directly trigger the web app and process the unsubscription, Update required fields, return delivery ID of the delivery.Troubleshooting Steps Taken:Verified that the web app URL is correct in the email's unsubscribe button.Tested the web app by directly accessing the URL in a browser, and it worked as expected.Confirmed that the web app is published and operational.We n

Hi Team,Can anyone please help me understand, if we can connect Adobe campaign classic with Whatsapp for business.I want to know the feasibility of connecting them via Adobe I/O for data share between Adobe campaign and Whatsapp for business.Any lead would be helpful.Regards,Subrat Sahu

Hi Adobe team,Request you to explain below points of sub workflow activity in Adobe campaign classic.1. Why does a child workflow need to start with an "End Jump (1)" and end with a "Start Jump (2)"?Is there any specific logic behind how Adobe handles this in the back end?2. If I save my sub-workflow and call it in my primary workflow, will the sub-workflow execute every time?I want to ensure that fresh data is used, as my sub-workflow contains a query that retrieves data from the customer schema, which is updated daily.3. If an error occurs, a copy of the sub-workflow is created for debugging.In such cases, do I need to call the copy of the sub-workflow in my primary workflow (e.g., copyTest instead of test)?4. In my primary workflow, can I call the sub-workflow directly after the Start activity?Will it work? If not, what conditions or configurations should I take care of before and after the Sub-Workflow activity in the primary workflow?

I've 10 M records in recipients. Last time I did a "full" updated  based on "myfield" , there were 9.5M records updated but 0.5M were not. I guess because these 0.5M were not found based on "myfield". Since they were not present at the moment of the update, there was not match based on "myfield".How can I only ingest this subsegment of new recipients?I tried:1) loading the file "my_recipients.csv.gz" with a Load Activity, 2) Querying all the recipients where primary key (ID) is not empty.3) Connecting those results in an exclusion activiy but I got: 01/20/2025 9:14:16 AM WKF-560029 The document types of inbound events ('' and 'nms:recipient') are incompatible (step 'Exclusion'). Unable to perform the operation.01/20/2025 9:14:16 AM Element 'target' unknown (see definition of schema 'Cargar Datos Persona (temp:fileImport)').01/20/2025 9:14:04 AM Executing exclusion 'Nuevos recpients' (step 'Exclusion')This is how my Exclusion activity is set, where Primary Set is the

When Updating the Databse structure, I see:-- Log: Updating table 'NmsBroadLogRcp'DROP INDEX nmsbroadlogrcp_event;When this happens? That index will be created again automatically?

Hi experts, We are preparing for our Prod upgrade to 9356 on 4/13 and noticed in UAT that our SSO login is not working for testers. We downloaded the most recent version of 9356 from the Adobe download center and saw an error saying that client certificates were not found. Error details:An error occurredNo valid client certificate found in the request. No valid certificates found in the user's certificate store.Please try again choosing a different authentication method.Sign in with other optionsError detailsThanks

I understand we need Project ID, Private Key and Client Email. As far as I know these variables should be provided by the app developer.But what about Integration Key?When creating a new mobile application there is a integration key generated by default.So we need to set up the integration key shown in Adobe Campaign inside our app? Like this documentation suggests:   

Hi All,I have a requirement to send a test email to a user using the delivery API method (submit delivery).Adobe Campaign will receive all campaign and recipient email information from the upstream part of the SOAP implementation. We (AC) just need to receive that data and deliver the test email to the recipient's email address within a few minutes.Any leads or suggestions on how to achieve this would be appreciated.Thanks in advance!@ccg1706 @parthasarathy @_manoj_kumar_ @craig_thonis @davidkangni 

We are planning to migrate our marketing instance from campaign standard to campaign classic v8. Is there are any document which details the steps involved? Specifically looking at steps for moving the domains. I believe there is no need of IP warming, can someone please confirm? Thank you in advance. 

In v7 you do everything in the Client console programm installed on your PC or Laptop.Depending on your administratives rights, you can add operator, create schemas and workflows, and send campaigns.But in v8 you can login via web to launch campaigns. Some people has told me, you can even create schemas on the web interface. So what is the point of installing the client console? Is there anything you can only do on it?

Hi All,In the file-based SMS and DM delivery, when the delivery is completed, the file is saved in the nms delivery schema's properties section. I have used JS to retrieve the file name from the nms delivery schema and saved it in a temporary table. Now I'm having difficulties passing the file name in data loading. Please Advise ThanksJeeshan

Hello, I'm sending the emails to internal group(not in recipient), mapping them to a single primary key for Closed User group testing.Although I have checked this The error still remains. Can you pls guide. Regards,Priyanka 

We need to personalize emails based on several attributes from a customer profile:Customer NameCountryProduct Category FavoritesProblemThere are LOTS of countries and LOTS of Product Categories.  I do not want to write hundreds of conditional rules to run the campaign, nor do I want to maintain such a complex process. Is there a way to use a look up file or a map datatype attribute  or some expression in the personalization script editor that looks up the content I need given a value in the customer's profile to return for use in the personalization block? I could not find such a capability in the Adobe documentation.

I am trying to run a workflow and on the data loading activity I am getting error and the workflow is stuck. Error: 11/21/2024 8:24:26 AM fileImport WFE-550001 *** Task interrupted '559378670:53' (activity 'fileImport') ***11/21/2024 8:24:26 AM fileImport WKF-* Error when processing line * (repeated 100 times)11/21/2024 8:24:26 AM fileImport Unauthorized empty column * (repeated 101 times)11/21/2024 8:24:26 AM fileImport PGS-220000 PostgreSQL error: ERROR: COPY from stdin failed: BAS-010012 Operation canceled CONTEXT: COPY wkf559378670_53, line 288 .11/21/2024 8:24:26 AM fileImport Stop file loading in the base after 101 errors.11/21/2024 8:24:26 AM fileImport WKF-560007 Error when processing line 5.11/21/2024 8:24:26 AM fileImport Unauthorized empty column 2 Any idea how this can be resolved.

Hello , Can someone please explain "integrity"  and its possible values in easy way with example if possible . integrity (optional): referential integrity of the occurrence of the source table to the occurrence of the target table.Possible values are:define: it is possible to delete the source occurrence if it is no longer referenced by a target occurrencenormal: deleting the source occurrence initializes the keys of the link to the target occurrence (default mode), this type of integrity initializes all foreign keysown: deleting the source occurrence leads to the deletion of the target occurrenceowncopy: the same as own (in case of deletion) or duplicates the occurrences (in case of duplication)neutral: no specific behaviorThanks in Advance

Hi @parthasarathy Request you to explain the difference between an external signal and a sub-workflow in Adobe campaign classic, because not able to understand after reading the documentation.Also, please provide the configuration steps for both, along with some use cases.This would be really helpful, as it will enable me to utilize these activities to their full potential.Thank you! 

We are creating the unsubscription link with at typology rule, where we would need to get a value into the unsubscription link which is based on some recipient field, but calculated in a function. So we wrote a function that could for example make some hashing etc, but trying to call the function causes an error 'createKey is not defined', or 'recipient is not defined'.Tried to run the typology rule in different phases like at the start of targeting, after targeting etc but no differece.Is there some syntax error or is this possible in the first place?function createKey(customerKey) {  var hashedKey;  //do something  return hashedKey;}And how we tried to call:  var headerUnsubUrl = "https://our.campaign.adobe.com/webApp/unsub1Click?id=<%= recipient.cryptedId %>&unsubkey=<%= (createKey(recipient.customerKey)) %>";

Going through this document https://experienceleague.adobe.com/en/docs/campaign/campaign-v8/config/architecture/ffda/replicationIt suggests that some postgresql tables can be replicated to snowflake, however, it doesnt mentioned any other cloud platforms? is it possible to replicate from postgresql to GCP?

Hello, I'm trying to send push notifications, but in the iOS ones I get this message  I've implemented iOS using Firebase. Could someone shed some light on this? Where could be the problem, the best steps to do the implementation of iOS using firebase (To check if something is wrong...)   Thank you in advance!  

Hi All, I am exporting some fields that have huge list of enumerations from tracking, delivery schemas etc, I am aware you have the option to export enum values/labels when doing flat file exporting, however, I am pushing data out from campaign to fda->gcp and only the actual integers/bytes are being exported, with no option to push the labels instead, and given the huge amount of enums included I dont want to opt for expression "Iif" as it will be an overkill for such a simple task. 

Here is sample of my schema which I will export data to <element autopk="true" autouuid="true" dataSource="nms:extAccount:bqExport" desc="bqtest" hybrid="false" img="xtk:bigquery.png" label="bqtest" labelSingular="bqtest" name="bqtest" sqltable="bqtest"> <attribute label="col1" name="col1" type="string"/> <attribute label="col2" name="col2" type="string"/> <attribute label="col3" name="col3" type="datetime"/> </element> In my workflow I am querying these 3 columns from campaign and then I have the update activity with operation type set to "Insert" as I only want to export deltas rather than syncing changes the gcp remote table, for this reason I had set the autopk="true" and autouuid="true" However, I am getting the following error 10/01/2025 03:05:27 writer2 WDB-200001 SQL statement 'UPDATE wkf5712550_85_1 SET uAutoPKey_1= WHERE iRecProcState >= 0 AND COALESCE(uPKey_1,NULL) IS NULL' could not be executed. 10/01/2025 03:05:

Marketing server and DB (Oracle) - In house in client premises.Data is getting loaded for multiple Business units.For better performance of database, client is looking for partitioning of database.What are the best practices that can be suggested to clients for partitioning.Would there be any change at Adobe Campaign application level (any changes to existing workflows or queries) if the database is partitioned? Please help with pointers.

Hello, I want to change the default delivery address domain from foobar.foo.com to foobar.comtherefore I also need to change the bounce addresses bounced-campaign@foobar.foo.com to bounced-campaign@foobar.com How and where can or must I do these changes for both?Cheers