Create dynamic content for email without complex if-then-else rules | Community
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DavidSlaw1
Level 3
November 27, 2024
Question

Create dynamic content for email without complex if-then-else rules

  • November 27, 2024
  • 2 replies
  • 576 views

We need to personalize emails based on several attributes from a customer profile:

  • Customer Name
  • Country
  • Product Category Favorites

Problem

There are LOTS of countries and LOTS of Product Categories.  I do not want to write hundreds of conditional rules to run the campaign, nor do I want to maintain such a complex process.

 

Is there a way to use a look up file or a map datatype attribute  or some expression in the personalization script editor that looks up the content I need given a value in the customer's profile to return for use in the personalization block?

 

I could not find such a capability in the Adobe documentation.

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2 replies

Manoj_Kumar
Community Advisor
Community Advisor
November 28, 2024

Hello @davidslaw1  You can do a lot of things with Personalization blocks.

 

Can you share some examples of your if else conditions? If will be helpful for us to recommend something based on the examples.

Manoj  | https://themartech.pro
Sukrity_Wadhwa
Community Manager
Community Manager
January 17, 2025

Hi @davidslaw1,

Were you able to resolve this query on your own or do you still need help here? Do let us know.

Thanks!

Sukrity Wadhwa