Adobe Marketo Engage

I hope this message finds you well.I am seeking clarification on the feasibility of using the SOAP API in conjunction with the native integration with Salesforce to make updates to the same partition in Marketo. As of my understanding, there were some restrictions in the past concerning the maintenance of auto-synchronization with Salesforce and the use of SOAP API calls within the same Marketo partition. Could you kindly provide insights or updated information on whether these restrictions persist? I am particularly interested in understanding how updates made through SOAP API calls align with auto-synchronization settings, especially when operating within a specific Marketo partition. Your assistance in clarifying this matter is greatly appreciated. Best regards,Sai 

I imported a spread sheet that has a date of birth field with a field type of  'date' . The date of birth was formatted in a csv as  05/18/2084 and uploaded to that person's data. The database > info > date of birth field in the person data shows, May 18, 2084. The email I've sent out has a token to get the person's dob, {{lead.Date of Birth:default=edit me}}. The email in their inbox displays that as, 2084-05-18. Where is the setting to fix how tokens render the date in SMS or email? Or is there another setting somewhere to change so the dob is in an acceptable format?

 It has been brought to my attention that 'Vietnam' needs to be spelt correctly on all our global forms and within our CRM-Salesforce.Instead of Vietnam, we have Viet Nam as our stored, select value in all forms.What is the best way to correct this spelling error in bulk in all forms? - Could Python code work? I can then create a smart campaign to change old values to new values in Marketo when corrected.In Salesforce, is this again a store value change that can be done on mass by the CRM Admins?Will the corrected value in Marketo sync to  Salesforce lead and update in Saleforce too?Thanks

My team is beginning to use multiple workspaces across regions, and I want to set them up with access to all of our program templates I've built (for webinars, quote request campaigns, etc.) You can't directly move a program across workspaces, but various posts on here say you should be able to move folders between workspaces, and that those folders can have programs inside them. I have not been able to accomplish this, unfortunately. Whenever I try, I get error messages that assets in the folder are in use and can't be moved. All of the assets and campaigns in the program I'm trying move, though, only reference other assets/campaigns in that same program. I've tried unapproving assets and making sure all campaigns are off, but I still get this issue.Any suggestions?

Hi community! Just cloned a program and now I need to remove the forms (came approved) since I have other approved forms. I noticed I cannot unapproved so I just removed where they were used, and the Used By window is empty. When I try to delete them it says they are in use and won't allow me to remove them. Any solution? Thanks!

Hi, what file types are allowed to be uploaded into the Design Studio? just wanted to make sure we are uploading correct file type and what file type need not to be uploaded? And what needs to be the file limitation and max and min size do we need to follow?  Regards,Akshat Goyal

Greetings all, I understand how progressive profiling and known visitor functionality works, but our team is asking if we can create a form that recognizes known visitors of a subscription program vs. the entire database.Example:Visitor A comes to landing page, Marketo identifies them as being a member of the subscription list and shows them a simplified form, such as email address.Visitor B comes to the landing page and Marketo sees they are not a member of the subscription list so they must fill out the more detailed form. Is this possible?Thanks!

HiI have embedded our global forms on AEM (Adobe Experience Manager) and progressive profiling isn't working. I read in the forum that progressive profiling and prefill don't work on embedded forms.  Does anyone know a workaround to get Progressive profiling working? ThanksDominique

Hi, Background: Business-A has asked us to remove all Lead records in Marketo that have the "SynctoMkto" flag marked as False in Marketo.  Having these records in Marketo are causing duplicates in the database since Business-A is creating a new Lead in CRM for every Signal. All Leads in CRM (for Business-A) are associated with a Contact record in CRM(Dynamics 365), which means a Lead in CRM is a duplicate record for Business-A in CRM/Marketo. Ask: Need to Research all impacts to deleting a person record in Marketo and what are best practice steps so that we can clearly communicate what the impact to the business will be when we remove these records for them.

I need to trigger an e-mail to send based on a status change of a salesforce opportunity.I need to include in the e-mail the content of a field on the opportunity - a reason/description field.How can I get or create a token to pull that field from the opportunity and insert it in the body of the e-mail?

Hi Team, Please assist with this: I have a list to import into marketo to send one time email, how to ensure the lists gets imported only in marketo without syncing the leads to SFDC. Thanks in advance.Deepthi. 

Hello, anyone have test prep questions for the latest MCE exam since they updated it? Please share! Thanks so much!

Hello this might be a dumb question but does Marketo form block gmail, yahoo, aol, etc, email domains? 

I recently made a mistake, sending out an email with the text version not matching the HTML version.  The current Email Link Performance Report showed that the top text link received over 22 times the clicks over the top html link.  Thinking we inadvertently found a way to measure bot clicks, we intentionally placed a unique link at the top of the text version of this week's email. Again, it is receiving over 10x the amount of clicks as the next most link.  Is this BOT activity or could there be another explanation?Thanks!

Trying to setup Dynamic Chat Dialogues (ie Triggered automated chats) within my website. I can get the chat to appear on my site and go through the Stream Designer as defined. BUT it only shows the first time the Audience definition criteria is met.> Is there a way to get it to trigger EACH time the criteria is met? Currently defining it to show on specific URLs, when been on page > 3 seconds and if the Inferred Country is one of my target countries, so nothing to complex in the setup. Why is this not showing each time the criteria is met? Surely this would be a popular use case?

Hi, community! I am working on adding Google Analytics 4 tags to our forms to track form submissions per form using this article (https://www.dreweastmead.com/blog/how-to-pass-marketo-form-submissions-through-gtm-into-ga4). The tags work properly on all of our forms except for our forms that we use for downloading content on our site. For these forms, we use known visitor HTML because every form uses the same Marketo form + some custom javascript to redirect to the correct page. It appears that once we implement these tracking tags in tag manager, the known visitor HTML overrides the Javascript and there is no redirect anymore. When I turn off the GA4 tag, the known visitor HTML form redirects successfully. Here is what my Javascript code looks like for the content downloads: <script src="//Marketo Script Source"></script> <form id="Marketo Form"></form> <script>MktoForms2.loadForm("//Site", "Munchkin ID", Form Name, function(form) {

Hi everybody.If you run a webinar in On24, you can send webinar email invitations from either Marketo or On24. What are the benefits and drawbacks of each platform where email invitations are concerned? We send from Marketo, but I realize I can control the look and feel of emails in On24, too, and it sounds like it might be more efficient to send emails from On24. (Our On24 instance is integrated with Marketo). 

Hi - I am trying to integrate my  Marketo sandbox to a salesforce sandbox- once I get to the part to sign into salesforce in Marketo , I get a message:  Request token failure: Any ideas on how to fix this?

Hi Everyone, I'm at a loss here. In the test webinar I run in GoTo I cannot get the 'Attended' and 'No Show' statuses to pass through to my registered folks in the Marketo event campaigns. I've double check my integration in Launchpoint and everything seems to be set up correctly. Initially the event status gets stuck as 'Waiting for Attendee List' for a while and then becomes 'Attendee List Unavailable' after several days.Some notes:- my Webinar channel does not use the default statuses, my predecessor added some extras that are likely extraneous like clicked and opened. Could this be part of it? Thank you! Chris

When I logged into the Marketo instance of one of my clients today a message popped up that said something about the need to make changes soon (the pop-up disappeared when I clicked for details - sorry to be so vague). The details page led to this page and I'm confused about what we may or may not have to do and would appreciate clarifiication: Configure Protocols for Marketo Engagehttps://experienceleague.adobe.com/docs/marketo/using/getting-started-with-marketo/setup/configure-protocols-for-marketo.html As far as I can see, we are already set with regard to Steps 1-3. These things were configured years ago when we initially launched Marketo.  I have never seen a Marketo instance that didn't have a CNAME configured for use in landing page URLs, so that the landing pages appear in URLs that reflect the company's domain and not Marketo - though I gather from all the announcements that such instances exist.  Is there anything I should be double-checking with

Hi - I'm having an issue with CSS styling on a form that an agency partner did for us. We'd like the styling to follow the same format as the checkbox question above it.This is the live form: https://www.recastsoftware.com/request-a-quote/You can see the education/government question's answers do not mirror the product question format above. Here's the current styling./* Add your custom CSS below */ @import url('https://fonts.googleapis.com/css2?family=Work+Sans:wght@300;400;500;700&display=swap'); .mktoForm { max-width: 100%!important; font-family: "Work Sans", sans-serif; } .mktoFrom * { font-family: "Work Sans", sans-serif!important; } .mktoFormRow { width: 100%; float: none; } .mktoForm .mktoLabel { float: none!important; } .mktoFormCol, .mktoFieldWrap { width: 100% !important; } .mktoForm .mktoOffset { display: none!important; } .mktoFieldDescriptor.mktoFormCol { margin-bottom: 0px!important; } .mktoForm .mktoFieldWrap { float: left; pos

I have an engagement program set up in Marketo for a Lead Nurture series which consists of 12 emails to a segmented audience (Monday / Friday emails sends with different subject lines to those who did not open the Monday email). I only have emails as part of the nurture and I'm wondering if others have included social media ads or other pieces of content in their nurture, rather than just emails, and if so, what would your recommendations be? 

I have set up the Marketo and GoTo Webinar integration and I see that in the GoTo Webinar platform - you can add a survey to pop up at the end of your webinar. If I do that will GoTo Webinar record the responses from the survey that I can then export from that platform and import into Marketo? I'd like to track the survey responses and I know I could do that if I exported the live viewers from GoTo Webinar after the survey, and imported them into Marketo, and sent an email with a link to the survey created as Marketo form BUT it wouldn't be automatic as a survey through GoTo Webinar would be. Are there any downsides to doing it in GoTo Webinar? 

I'm trying to understand how to set up the flow steps after capturing UTMs from a stored cookie value using PMF (Program Member Fields)   The issue I'm having is the campaign member is created BEFORE the UTM values are being set on the CM: