Adobe Journey Optimizer

Hiwe are experiencing a problem on an iOS device:1. the app is being installed on the device (debugging with xcode) 2. the device token is properly being sent to AEPMobileCore but the push is not arriving. We checked on the user profile events (message feedback)  and we found the error attached.Would be nice if you could help us on thisThanks! Ilenia    

I am facing some error when adding contextual attributes in if condition while trying to do some personalization in email with in a journey. Any idea on what could be the resolution for this ? 

Hi all, do we have any specific links/demo from other clients in relation to a media company who wants to attract new subscribers? see link below...Thanks,Matteo

Hi, I want to call an external datasource from AJO and pass the list of all products so that i can get the availability of the products from the external system. I read the document for making a post call to the external sources and doing the same thing as mentioned in the document https://experienceleague.adobe.com/docs/journey-optimizer/using/configuration/configure-journeys/data-source-journeys/external-data-sources.html?lang=en However i am not able to pass  dynamic variables to the post API. Did anyone tried passing list of dynamic variables to an API on AJO @akshaaga @anuhya-y @satheeskannak @_manoj_kumar_  Thanks in advance,  Arpan

Hi there, I was able to see it last week, but today i can't seem to trigger the 100 profiles option in Test mode. Has something changed or that only shows up if we certain criteria is met? Thanks.

Hi Team,   How can I collect Privacy service API events in an Adobe Journey Optimizer (AJO) journey? Is there a specific schema for storing this information?   Thank You Uma

Hi there  I would like to use Update Profile action in the context of a Journey in AJO, in order to hash the value of an attribute containing an email address and insert it into another field.Could you help me correcting the expression?sha256(#{ExperiencePlatform.ProfileFieldGroup.profile._tdc.customer_permissions.email_address}) Thanks! 

while i am imprting the html file it is giving an error "500: Content validation failed. Please try again later" "This HTML is not adapted to the editor. It will be edited in compatibility mode"

Make no mistake – email is still a primary channel marketers rely on to engage with their customers. Research shows that 41% say it’s very critical—up nearly 30% since 2020. And consumers are just as reliant on email, where they prefer brands to communicate with them via email over other channels. Therefore, it is as important as ever to marketers for emails to make it to the inbox and drive engagement. But this can be a challenge, as 1 in 6 legitimate, permission-based marketing emails aren’t delivered (Validity, State of Email, 2023). To succeed with email marketing, email marketers must address challenges related to planning, infrastructure, and data. To support overcoming these, and other challenges, we are excited to announce the availability of deliverability offerings, Essentials, Enhanced, and Plus. These offerings are designed to give you the ultimate flexibility in choosing which package is the best for you and replace all legacy deliverability packages for Campaign

Hi,  I had set up custom action for sending SMS to External service provider.  I'm trying to test the SMS. In Journey, to add the text message I have used SMS action before the custom action. SMS surface is mandatory for SMS action. To set up SMS surface, API credential is required. In API credential, can only setup for default service providers( Sinch, Twilio, Infobip). Not sure how to setup here. Please help. Thanks,Ram.

Hi, I have successfully implemented Push notification in my AJO instance and I am able to do push notifications from AJO, but I am not able to get any open tracking details of my push notification. I am getting the below errors while creating a session with Assurance. PFB the screenshot. Would appreciate any assistance@satheeskannak 

I have a content block in my email, which will have personalized content based on an attribute value. I want this content block to be reused in multiple emails and all my emails are created by importing external HTML into AJO (not using the in-built email designer). I see fragments are only allowed in emails using email designer.Is there any way to achieve this?

New to the Adobe family.Took all the AJO classes and working with an outside source to get me and my crew up to speed now that the IP warming is complete. Was told the only way to get mirror links is to create a 'content template' upload the html into it. Duplicated a working journey that has a segmented list, edit the 'email parameters' so it only sends to that one person, edit content where you change the design to that content template you just created, then save and publish it. The problem is once the journey is live you can't see any changes you made to the content template post publish.Is there a better way to get the mirror page than doing all those steps and would reflect any changes?

 We'd like to know how to use data in journeys when we manually upload it to a Dataset without enabling the profile. For example, we upload data like the following using manual uploads and do not enable the profile. As per our understanding, this data won't be updated in the Profile. Therefore, we would like to understand how we can use ABC as an audience and send an email to them within journeys. NameEmailABCabc@gmail.com 

Hi, using the preview -> proof email feature, email renders fine in preview for select test profile, but when a proof is sent using the same test profile the delivery fails, its hard to see what is causing this error, the status is just "Failed" without further info. What to do? anyone using journey optimizer and knows a trick?  

I am following the tutorial but I can get any container using this curlcurl -X GET \'https://platform.adobe.io/data/core/xcore/?product=acp&property=_instance.containerType==decisioning' \-H 'Authorization: Bearer {ACCESS_TOKEN}' \-H 'x-api-key: {API_KEY}' \-H 'x-gw-ims-org-id: {IMS_ORG}' \-H 'x-sandbox-name: {SANDBOX_NAME}' I get not instances and I can not continue.{    "_embedded": {        "https://ns.adobe.com/experience/xcore/container": []    },    "_links": {        "self": {            "href": "/?product=acp&property=_instance.containerType==decisioning",            "@type": "https://ns.adobe.com/experience/xcore/hal/home"        } &nb

Hi Folks,  I have a very basic question for which I seek a solution here. I have created a business event and used that inside the journey followed by read segment and and Email channel. After I publish and execute(event) I got the email means everything works fine but I try to trigger the event multiple times on which I can see it looks working fine in journey report but not able to receive the email. Am I missing something here on configuration or anything. Any suggestion would be helpful. Thanks 

Hi All, When I am trying to copy a journey from one sandbox. The journey is getting created in the destination sandbox but with below error. PFB the error details.{"error": [{"path": "/inline-messages/validation"},{"0": "BU35eFnyoFA9MYOn4EGzwuBXaIzrYSDS"},{"type": "https://ns.adobe.com/aep/errors/JOMAL-1004-404"},{"title": "Resource Not Found."},{"sandboxName": "prod"},{"sandboxId": "missing"},{"imsOrgId": {organization _id}},{"serviceId": "message-authoring-service"},{"errorCode": "JOMAL-1004-404"},{"invokingServiceId": "voyager_ui"}],"originalError": "{\"path\":\"/inline-messages/validation\",\"request-id\":[\"{reqId}\"],\"type\":\"https://ns.adobe.com/aep/errors/JOMAL-1004-404\",\"title\":\"Resource Not Found.\",\"status\":404,\"report\":{\"tenantInfo\":{\"sandboxName\":\"prod\",\"sandboxId\":\"missing\",\"imsOrgId\":\"{organization _id}"}},\"error-chain\":[{\"serviceId\":\"message-authoring-service\",\"errorCode\":\"JOMAL-1004-404\",\"invokingServiceId\":\"voyager_ui\",\"

HI, I'm creating an email design with some fragments I previously created. They are all text fragments, some of them have images, but those images are hosted in an external FTP. When I save the email design, i get the following error: "Email size has exceed the limit of 100kb. (CJMMAS - 203-200)." What should I do?  

Wondering if any one has solved this use case in AJO for perhaps a customer sales offer or otherwise. Looking to send at scale an email to a list, with a custom link to a personalized PDF, which contains personalized information unique to the customer. If I hosted these PDFs within AJO, is there a way to ensure that only the recipient of the email could access the PDF without a login/password (besides their own email account).  If the email was forwarded I would need:1) link is unavailable or2) link cannot be hacked to access location of others PDFs. Ideally this solution would only require using AJO.  Anyone solve this problem?  

Is there a way to loop through the journey in AJO if a condition is not met at that time after adding a wait condition?Check the condition in the journey again after x days if the user didn’t qualify for the condition.Is there a way to add a wildcard/dynamic value in the URL part of the data source for a POST call?

Hi, I want to establish connection between Marketo and Adobe Journey Optimizer. I followed the instructions as mentioned in the below document.https://experienceleague.adobe.com/docs/marketo/using/product-docs/adobe-experience-cloud-integrations/set-up-adobe-organization-mapping.html?lang=en I received the below pop-up information.My inquiry is as follows:Can we reverse this process, meaning, is it possible to disconnect the connection when required or necessary?Upon disconnection, what happens to the data? Is it automatically removed, or do we need to manually remove it from AJO? This is crucial because loading numerous records or profiles in the sandbox environment may impact the licensing cost and platform performance.Thanks in advance. @davidkangni @satheeskannak need your suggestions

We have a 4 email journey.   Day 1, Day 4 (3 days) , Day 18 (14 days) and then every 14 days for another 2 emails. We can see that the audience received the 3rd  email but then everyone stopped moving in the journey - they did not unsubscribe and they did not move to the next wait condition?  Anyone have this type of issue?  It raises concerns of multi touchpoint journeys.    Is there a cap on the number of days a journey can last?   Has anyone had success with Adobe helpdesk getting these types of messages unstuck or do we need to abandon the journey?     

Hi, I am promoting an event and would like the LP of registration to show on specific language based on browser language of the user. I understood how dynamic content works on Marketo: it only works with existing segmentation. but here I'm getting new leads and so the language is crutial prior to knowing them (filling the form and having their country. Any idea how I could do that? Thank you 

September 2023 update Check out what's new, improved, and fixed in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Computed attributes: Computed attributes enables capability to easily summarize event data into profile attributes via an intuitive user interface for enhanced behavior-based segmentation, personalization, and activation. With this feature, you can create computed attributes in a self serve manner, manage them, and use them in segmentation, Real-time Customer Profile destinations or Journey Optimizer. Additionally, computed attributes simplifies segmentation and journey workflows to help you seamlessly deliver relevant experiences.  Consolidated Channel Reports: The Channel Report feature offers analysts and marketers a comprehensive overview of traffic and engagement metrics at the channel level. To access the Report menu, you must have the View Channel Reports permission. Dataset Ex