New Channel Reports UI Toggle - Did the new UI work for you? | Community
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Caveman77
Level 4
July 15, 2024
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New Channel Reports UI Toggle - Did the new UI work for you?

  • July 15, 2024
  • 2 replies
  • 630 views

When I toggled to see the new channel reports in AJO it kicks me out and says I do not have permission to access the application?  

Has anyone else had this issue?   Did you have to change a permissions setting in AJO?

 

I have logged a ticket with Adobe Support, however I am on my third week of not access these reports and second week since opening the ticket. 

 

 

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Best answer by DavidKangni

@caveman77 @anuhya-y 

The new experience feature for reports doesn't require CJA.

I had the issue after the release in June but It started working for me after I reset my dashboard and disabled ad blocker/cookies blocker in my browser for experience.adobe.com

 

 

Thanks,

David

 

2 replies

Anuhya-Y
Community Advisor
Anuhya-YCommunity Advisor
Community Advisor
July 16, 2024

@caveman77 Does the project have CJA – Customer Journey Analytics in the architecture? Do you have access to the data view in CJA that is responsible for showing the new experience reports? This data view is built using a data connection with AJO datasets.

check out https://experienceleague.adobe.com/en/docs/journey-optimizer/using/channel-report/report-gs-cja?lang=en#prerequisites

 

DavidKangni
Community Advisor
DavidKangniCommunity AdvisorAccepted solution
Community Advisor
July 16, 2024

@caveman77 @anuhya-y 

The new experience feature for reports doesn't require CJA.

I had the issue after the release in June but It started working for me after I reset my dashboard and disabled ad blocker/cookies blocker in my browser for experience.adobe.com

 

 

Thanks,

David

 

David Kangni
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