Adobe Journey Optimizer

In today’s digital age, businesses rely on effective project management and communication tools to streamline their operations and drive success. For marketing teams, ensuring seamless communication around campaign approvals is critical for timely execution and alignment across stakeholders. In this blog post, we’ll explore how the integration of Workfront, Workfront Fusion, Adobe Experience Platform (AEP), and Adobe Journey Optimizer (AJO) can automate and enhance campaign approval communications, enabling organizations to deliver targeted messages to their audience efficiently. Understanding the Business Use CaseEnvision a scenario where a marketing manager greenlights a campaign project within Workfront, prompting an automatic initiation of a journey or campaign within marketing automation platform tools. This automated process ensures that tailored communications are promptly dispatched to the appropriate audience or segment. Traditionally, such procedures often relied on manu

Join us this Wednesday at 8:30 am PT for a new Experience League LIVE episode. My guests Don Huynh, Product Manager Adobe Journey Optimizer, and Pravin Prakash Kumar, Computer Scientist, Software Development, Media & Advertising Solutions, will introduce the new Content Cards feature for Adobe Journey Optimizer. Register now! Can’t attend? No worries—register anyway, and we’ll send you the recording!https://experienceleague.adobe.com/en/docs/events/experience-league-live-recordings/episodes/exl-live-episode-10-30-24 

I am working on a project for a bank. And they have their decisioning engine which decides when to send specific notifications to the customer. Some notifications would marketing, some would about transactions and some about updates. Which AJO feature would you use, event based journeys or api triggered campaigns to send different types of notifications?

Hi All,I have a use case, where I need to migrate ACC Campaigns to AJO Journeys. What's Adobe's recommendation and best practices on this? I understand the differences and the way both the products work and AJO is not a 1-0-1 replacement of ACC. However, I would like to ingest data which is used in ACC Campaigns into AEP and use it in my AJO Journeys. Note, am NOT using AEP for CDP. For CDP, I already have other product. Questions:- Is there a way to segregate Campaign run data coming from underlying systems for each Campaign run as it happens in ACC?- Load data into datasets based on a schema > We cannot create audience from datasets in AJO.- Load audience from Feed file > But this audience cannot be used in Journeys. Only Audiences created by Segmentation Service (and not Manual Upload) are available in Journeys selection/filter page.- Adobe's recommendation and best practices on this use case. Thanks! 

Hello, I am testing my previously working Journey and while the test profile enters and exists the journey successfully, the email fails due to a "No Email Address Found in Profile" Error.  The confusion is AJO did in fact find the profile because the messageFeedback event exists in the Events tab (with the EmailNoAddressFoundInProfile error code) for that profile and the email address is included as an identity in the Linked Identities section. We are aware there is a problem with this test profile in that it has some garbage associated with it in the identity map (see below), but that shouldn't cause this no Email error because the profile was found anyway and the email using the test address exists as an identity. Why is AJO not finding the email address?

October' 24 release Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   New capabilities Email Content Locking: Journey Optimizer now allows you to lock content in email templates, either by locking the entire template or specific structures and component. This allows you to prevent unintentional edits or deletions, giving you greater control over template customization, and improving the efficiency and reliability of your email campaigns. Code-based experiences in journeys: With the Code-based experience channel, Adobe Journey Optimizer allows you to do advanced personalization and testing for any of your inbound properties, enabling seamless delivery of tailored experiences across diverse touchpoints such as web apps, mobile apps, desktop apps, video consoles, TV connected devices, smart TVs, kiosks, ATMs, IoT devices, and more. The Code-based experience channel is now available in the journey canvas. We

Dear,We are creating an API triggered campaign email, where the trigger includes a series of context attributes to make the content of the email dynamic and personalized.There is one content block with an image that would need to be dynamic, based on a given context attribute from the trigger's payload (e.g. show an image of a dog if the context attribute value is "dog", or a cat if the value is "cat".However, each image is stored on a location and has a random URL, so we cannot make that URL dynamic based on the attribute received in the trigger's payload (i.e. www.example.com/animal/{{animal_name}} would not work).Given we have 90 different images with a random URL that can potentially be displayed based on that attribute, we can not map each image url to each context attribute value within the HTML, as that would make the content way too heavy.How would you make that work? Kind regards,Stephan

I have created a simple landing page and published it but when I try to hit the URL in browser, page isn’t working.This is simple page I have designed 

Hello All,  Have any of you guys noticed that the images are not rendering  properly when HTMLs are imported/loaded to AJO? What I usually do is when adding emails to a Campaign or a Journey I load the zip file (the zip file includes the .html file and image folder). Then I am directed to choose the destination/folder in Experience Manager Assets. Once chosen the destination folder I can import the zip, then the email will be loaded to AJO Email designer. Lately I have noticed some images are not rendering properly, only the place holders/ thumbnails are visible. In some cases when I clicked Simulate Content, the images which did not render properly rendered fine. Anyhow when I sent the actual proof, all the images were available, which was a happy ending! Even it bothers me a bit not being able to see some of the images rendering properly in AJO, I did not mind it very much since everything was perfect after sending the proof. But today when I loaded the html, not

Hi Community!I am a fresh Adobe Journey Optimizer user who is trying to add Oracle DB as a source connection, and failing to do so. I was wondering if someone would be able to help me out with it.First of all, I am following this docummentation:https://experienceleague.adobe.com/en/docs/experience-platform/sources/ui-tutorials/create/databases/oracleI am trying to use my account parameters, as per in its tsnames.ora file:OCI =(DESCRIPTION =     (ADDRESS = (PROTOCOL = TCP)(HOST = myhost.com)(PORT = 1521))          (CONNECT_DATA =               (SERVER = DEDICATED)               (SERVICE_NAME = xxx_xxxxxx))Which would make my connection string looks like:Host=myhost.com;Port=1521;Sid=xxx_xxxxxx;User Id=username;Password=passwordNote that I've tried using "User Id" (with space, as per in the docummentation), UserId (with no space); I've also tried keeping/removed th

Is it possible to use bold text and insert new lines in text representations for AJO offers?  Example: Current Outcome The text appears without bold formatting and all lines are merged into one: Welcome to our website! We're excited to offer a wide range of products that cater to your needs. Whether you're looking for quality or affordability, we have something for everyone. Expected ResultWelcome to our website!  We're excited to offer a wide range of products that cater to your needs. Whether you're looking for quality or affordability, we have something for everyone.   

We have a use-case where in we want to display specific offers to customer based on transaction happening at the moment. So, essentially we want to dynamically retrieve offers based on an input parameter. How can we achieve this in with adobe offers? The input parameters are not part of the audience profile attributes.

While setting up the language setting for multilingual content, I added two locales : one is primary and other one is secondary(preferred language). Now if I click on pencil button of secondary locale(i.e. Finnish) it gives me option to add "profile preferences". If I add one more preferences(eg. Arabic) it gets added to the secondary locale and shows as +1. So, my question is what does it mean by adding more than one preferences into a single locale? Thanks,Duleswar Boro

Is there a way  to create an audience excluding contacts who entered a journey? For some context, I want to send a manual campaign to my customers but I don´t want to send it to customer´s who received any automatic email today

Hi @satheeskannak @mohan_dugganab @davidkangni can we use if , else if ,else condition in custom action  in the custom  action body to send out any msg if (a== "1")ABCesle if (a== "2")ZXCelse if (a=="3")QWEelsebyee

Hello, I am working to create a visual fragment to use in email templates that has conditional content to show English or Spanish text depending on the profile's language preference. It seemed easy enough after creating a condition for Spanish and having the default be for English.But, when I go to publish this fragment, I get this error:(The attribute's title is "Written Language", but the actual attribute name is mailingLanguage)Has anyone experienced this error before and know how to solve it? This seems super basic, so I am not sure what the problem is. I have used this attribute (and other attributes that also create this error) in templates before without the use of the Conditional Content window without issue. I can do a workaround of pulling the conditions out of the Conditional Content window and embedding them in the HTML, but that tends to not look clean and blow up the visual in the editor.Any help would be amazing. Thank you!

Hi, We are trying to understand which changes the HTML converter makes exactly, when uploading a .zip or HTML file to AJO.The goal would be to provide an HTML version that is adapted for the editor and wouldn't need any conversion to avoid any losses in layout or structure.I couldn't find any documentation on this.Kind regards,Stephan

The Value for Email Opens is incorrect in the New Reporting UI for AJO in AJO and also when opened in CJA.  The Value is seriously under reported.  When the same metric is manually added in CJA, the correct value appears.  The Unique Opens originally shown matches the number of Unique Email Unsubscribers.  

All,  I How do I load an .ics file into AJO or Experience Manager Assets so I can get the link for it. Based on the documentation is a previous post,  they say load to my ESP (AJO) and get the link. I've tried a few methods and the closest I get is a shared link that doesn't work.  If AJO has the capability to load .ics files, can someone let me know how.     

Hi, I want to implement a use case using a custom wait or condition in AJO where the current date should return the day of the week, ensuring that the date is neither a weekend nor a public holiday. If the date falls on either a weekend or a public holiday, the profile should wait until the next valid day. Please guide me on how to implement this using the advanced expression editor in AJO?

Hi everyone, How can I get the day of the week from the expressions section in Adobe Journey Optimizer? I was trying the following way, but I don't see a function that allows me to get if it is Saturday or Sunday based on the now() function. Regards,Diego P.

Hello, Is there a way to restore a deleted Journey?

Hi, I want to know if there is any event present that can tell me if a coupon code has been used while placing an order?If not, how should I try to create an audience that placed an order using a coupon. The backoffice events doesn't seem to have this attribute. My ecommerce platform is on Magento.

Hi Team, I am testing the process of unsubscribing my profile and have marked the 'unsubscribed' list value as 'n'. How can I remove my profile from the unsubscribed list in Adobe Experience Platform (AEP) or Adobe Journey Optimizer (AJO)? Please refer to the attached screenshot in AEP my profile.  

Hi all, I have a requirement where I want to start the journey after the user has performed a transaction and an additional event from Pega has been received.The flow of events is such that a transaction will be made by the user at a store, that event will be received via the transaction events dataset (experience event). When the transaction event will occur, there will be another event received soon after it (sometimes it may be received earlier in AEP) containing some offer details. I want to utilise context data from both event calls and use the context data within the message/email.E.g. user went to the store and made a purchase of $X in the store ABC. This transaction is sent to AEP in real time.Because of user's this activity, Pega created an offer and sent it to AEP in real time as well.The catch is sometimes the Pega offer can come earlier and sometimes the transaction event can come earlier.I want the user to only enter the journey when both the events have been rec