Adobe Journey Optimizer

The Value for Email Opens is incorrect in the New Reporting UI for AJO in AJO and also when opened in CJA.  The Value is seriously under reported.  When the same metric is manually added in CJA, the correct value appears.  The Unique Opens originally shown matches the number of Unique Email Unsubscribers.  

All,  I How do I load an .ics file into AJO or Experience Manager Assets so I can get the link for it. Based on the documentation is a previous post,  they say load to my ESP (AJO) and get the link. I've tried a few methods and the closest I get is a shared link that doesn't work.  If AJO has the capability to load .ics files, can someone let me know how.     

Hi, I want to implement a use case using a custom wait or condition in AJO where the current date should return the day of the week, ensuring that the date is neither a weekend nor a public holiday. If the date falls on either a weekend or a public holiday, the profile should wait until the next valid day. Please guide me on how to implement this using the advanced expression editor in AJO?

Hi everyone, How can I get the day of the week from the expressions section in Adobe Journey Optimizer? I was trying the following way, but I don't see a function that allows me to get if it is Saturday or Sunday based on the now() function. Regards,Diego P.

Hello, Is there a way to restore a deleted Journey?

Hi, I want to know if there is any event present that can tell me if a coupon code has been used while placing an order?If not, how should I try to create an audience that placed an order using a coupon. The backoffice events doesn't seem to have this attribute. My ecommerce platform is on Magento.

Hi Team, I am testing the process of unsubscribing my profile and have marked the 'unsubscribed' list value as 'n'. How can I remove my profile from the unsubscribed list in Adobe Experience Platform (AEP) or Adobe Journey Optimizer (AJO)? Please refer to the attached screenshot in AEP my profile.  

Hi all, I have a requirement where I want to start the journey after the user has performed a transaction and an additional event from Pega has been received.The flow of events is such that a transaction will be made by the user at a store, that event will be received via the transaction events dataset (experience event). When the transaction event will occur, there will be another event received soon after it (sometimes it may be received earlier in AEP) containing some offer details. I want to utilise context data from both event calls and use the context data within the message/email.E.g. user went to the store and made a purchase of $X in the store ABC. This transaction is sent to AEP in real time.Because of user's this activity, Pega created an offer and sent it to AEP in real time as well.The catch is sometimes the Pega offer can come earlier and sometimes the transaction event can come earlier.I want the user to only enter the journey when both the events have been rec

"You can also use this mechanism to perform an action when there is no reaction to your messages. To do this, create a second path parallel to the reaction activity and add a wait activity. If there is no reaction during the period defined in the wait activity, the second path will be chosen. You can choose to send, for example, a follow-up message." Second Parallel path should start from the email acton right in this scenario like in the attached screenshot? Reference link : https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/about-journey-building/reaction-events     

Hi Everyone, This is related to a live journey for one of our usecase. We are using audience in the journey which is a streaming evaluation method. After the journey runs, we could see the profile count is 46(Same number that i can see it in Total qualified on Profile Over time section) and audience entered in the journey is 35. So, there were 11 profile is missing. How do we check those missing profile? is this data discrepancy or am i looking at it wrong?  Little help on this would be much appreciated ThanksSoma.B 

We have an unsubscribe page that was LIVE, but somehow it now says draft. The page is still, accessible on the internet but when we try to republish the page we get this error, and it does not let us Publish."Landing page publication failed. Duplicate subscription lists 'VikingInterestedSubscribers,VikingTVSubscribers,VikingOceanCruisesSubscribers,VikingExpeditionCruisesSubscribers,VikingRiverCruisesSubscribers' present in the primary page 'Primary page' are not allowed. Please update the primary page to remove duplicates and try again."Any information would be helpful, thank you.

In Audience UI, there is a filter to group audiences by 'Data Distiller' as shown in below screenshot. So, I'm just curious how one would create data distiller audience? If possible, documentation link, please.  

We have a scenario where we frequently need to get the 'counts' of different sub-segments by using the Journey tool.   Doing this manually using audiences is not practical with the once a day run.   We get these 'counts' to advise the business team of how many will receive each treatment OR exist the journey.  To accomplish this it requires a journey to be published without any emails actions in the journey. We also have a permission level set that no business team can publish a journey, as this is to avoid accidentally sending an email to the wrong audience. Is there a permission level option to allow journeys to be published IF they do not contact specific actions, such as email?  This would allow the business team to have more access without incurring risk.

I am trying to fix a pre-existing opt-out landing page for our subscribers to cancel their email subscriptions, but I can't figure out how the,"Subscription list", was added to the landing page. We are getting an error message, saying that we have duplicate Subscription list.Thank you,

We have experienced that when trying to move a audience into a folder in ower folder structure in AJO the audience can disappear - not been stored, and is gone. It happens most when a audience is new - when moved its gone/deleted - and must be created again. Could it be that the store process to the database is "to slow" and the move operation dont understand what to move. Strange that this can happen. Any one else that has experienced this behavior in AJO.   

HI Community,  while clicking on mirror page/ view online link, we are getting the error, Kindly help.I am attaching the snap of error for reference  Thanks,Akram Husain 

Can anyone help me with how to collect the first two elements of an array in AJO (Handlebars.js) and store them in two different fields?{% let demo = "1,903~19.03" %}{% let array = split(demo, "~") %}{% let val1 = array[0] %}{% let val2 = array[1] %}val1 :{{ val1 }}val2: {{ val2 }}I am using this, but I am getting an error.Output:-val1 :falseval2: false

Is there a way to include a dynamic Instagram feed in emails? Thank you,  

Hi, we are looking to use background images in our email design and we are wondering how they are coded using images from AEM.  

Harmonize Audiences in Experience Ecosystems - Federated Audience Composition in Experience Platform Register Here: Harmonize Audiences in Experience Ecosystems - Federated Audience Composition in Experience Platform  Event Details Gain expanded access to enterprise data warehouses to compose audiences and power brand-initiated and in-the-moment experiences. In this session you will learn how to: Access critical warehouse-based datasets without copying underlying data to minimize duplication. Compose and enrich high-value audiences using warehouse-based datasets. Activate those audiences across multiple channels to support low latency use cases and power personalized experiences. Join our Adobe product experts to explore how Federated Audience Composition allows you to accelerate execution of brand-initiated and in-the-moment use cases. This live session gives you the opportunity to ask questions in the chat and get answers from the experts. Can’t make it? Sign up anywa

How to pull list of journey into a csv/excel with all details like created by, tags, startdate, end date , status (live or draft etc)

Hello everyone,We're currently working on a challenge involving conditions based on both language and first name. Here's the scenario:We support two languages: Arabic and English. If the user's language is set to Arabic, the Arabic version is displayed, and the same applies for English.Additionally, if the user has a first name, it should be displayed.We need to handle multiple combinations of these conditions to ensure the correct content is shown.The expression is:  if language = Arabic & firstName != null & firstName != ""element 1else if language = Arabic & firstName = nullelement 2else if language = Arabic & firtsName = ""element 3else if language = English & firstName != null & firstName != ""element 4else if language = English & firstName = nullelement 5else if language = English & firtsName = ""element 6else if language = Arabic & firstName = nullelement 7elseelement 8

I am trying to add the API Credential for SMS Channel in AJO, But I am getting this error Internal server error CJMT 000001- 500. How can i resolve this and try to add the Credentials successfully. I have tried clearing all the cache but still facing the same error again and again.

Hi Community, Is there anyways I can query the audience rules like, which contains the exact conditions used in audience evaluation? Do we have any system datasets storing these values? If not, is there any other way to retrieve this info, other than UI? Thanks,Anfal

Hi Community, Is there anyways I can query the journey split's condition, which contains the exact conditions used in journey splits? Do we have any system datasets storing these values? If not, is there any other way to retrieve this info, other than UI? Thanks,Anfal