Adobe Journey Optimizer

We identified a big change that we needed to make to the creative assets for one of our journeys. Becasue it was just the creative assets and because we had another version currently being worked on (meaning I could not create a new version) I decided to make the update directly in live journey. It is a multi-email journey and I updated two of the 12 emails and then "saved the journey". This has now been republishing for over an hour+. I have seen it go live then begin republishing several times now which makes me think it is in some sort of doom loop. I don't see and options for checking if there are any errors, I can't stop the process and I'm not sure what actions I should take next.Has anyone dealt with this or does anyone have any recommendations for something like this? 

Hi Community, Below warning i am getting while make live the journey please help me why this warning coming? This journey can be implemented as a campaign. Consider following best practices by implementing your use case in Campaigns.

Is it possible to set-up on a sandbox level that sendouts might be sent only on:a) mon - frib) 9am - 17pm?

Hello Community, I have two questions regarding the use of AEM images in AJO email templates:If we move assets from one folder to another, will it impact the emails that have already been built?If we rename a folder, will it have any impact on the existing emails?

Hello to everyone, According to the documentation, "The retention period for a mirror page is 60 days. After that delay, the mirror page will no longer be available." However, I conducted a test with an email sent in July 2024, and the mirror page link is still active.https://experienceleague.adobe.com/en/docs/journey-optimizer/using/channels/email/design-email/add-content/message-trackingCould someone clarify why this is happening? Is there an exception or specific configuration affecting the retention period in this case? Regards,Diego P.

Hi there, May I ask how can I write an expression to check a condition in my email - to check if product > field date value = today? I tried the below and didn't seem to work. My product date field format is "2024-12-19". {%#if productDate = currentTimeInMillis() %} Thanks,Amanda

Hi Community, I getting below error while i am publishing Could you help me why this error came? The field processedContent of the Fragment Variant is malformed (CJMRT - 030012-422) @anuhya-y  @davidkangni @mohan_dugganab @satheeskannak @parvesh_parmar 

Is there any mapping functionality for creations in journeys? Or automatically generating the content on the fly during the journey?

Hello Team, I would like to understand, is it possible to get the reference field from lookup dataset in AJO journey?we have one individual profile schema with abandon cart data and one product catalog schema with custom class. We have created a relationship between fields prod_id of both schema. will I be able to see fields from product catalog schema in AJO Journey. 

Hi @community, While generate the proof i am getting below error. Note:-The error occurs when I include the fragment with the variant. However, the error doesn't occur when I remove the variantfragment from the content template. @davidkangni  @mohan_dugganab @anuhya-y @ivanmi1  @parvesh_parmar @davidross91  @satheeskannak  @arpan-garg         

Hi Community members   We have a capping api which can limit the number of custom action's call to certain number. Is there any way to control the number of push notification or email sent in a certain time trame? Can this be controlled?   Thanks, Arpan

I would like to get dynamically in my mailing image from Open AI API. I configured everything in Open AI and in Postman I get url of the image. However in journey test mode it looks like there is nothing in response?? What do you think? Any suggestions? Then I would like to put response into email template in order to debug but nothing shows up on a templa and in the test mode log.  

Decision Management enables businesses to automate and optimize their marketing efforts by leveraging artificial intelligence (AI) and machine learning (ML) algorithms to determine the best course of action for each customer interaction. Decision Management is a key component of Adobe Journey Optimizer which can be utilized in Adobe Target as well to deliver personalized experiences to customers on web and mobile. Decisioning API allows businesses to programmatically access and deliver personalized offers across various channels in real-time.Decision Management — Adobe Journey OptimizerDecision Management helps businesses determine the most appropriate content, offers, or next steps to deliver to individual customers at any given moment. Decision Management offers the capability to deliver the next best offer across inbound and outbound channels as part of its comprehensive customer journey management solution. It considers a variety of factors such as customer preferences, histor

Hi Community, How can I replace the background image in AJO using an image hosted on the AEM image repository, given the image ID and repository ID?"And for your example:we are trying to use something like this for background image: css:background-image: url('https://image/lib/fe3611727364047f721671/m/1/bg.png'); But we're trying to replace it using this format:cssbackground-image: url("data-medialibrary-id='urn:aaid:aem:439e6f71-4767-415e-9b9c-e84c244' data-mediarepo-id='author-p132462.adobeaemcloud.com'"); "How do I properly use AEM's Media Library ID and repository ID to dynamically reference an image as a background image in CSS?"  @davidkangni @anuhya-y @mohan_dugganab @ivanmi1 

Hi using OOTB consent object against profile. how can you query the consent choices in a journey to choose the channel to communicate with. So as an example, I opt out of email, then in the journey put a decision in that says 'can i email him, no, then send him down the sms route'. When looking in journey at the fields available for selection, under profile, the consent fields arent there to choose against thanks

Hi Community, How to create dynamic content for compatibility mode for visual fragments that are able to select conditional content blocks in compatibility mode?Select a conditional content block to edit its settings@anuhya-y  @davidkangni @satheeskannak @mohan_dugganab  

Hey everyone, I'm trying to add an image Id in the HTML for an email to show that image. The image is stored in "Assets" in "Content Management" but I can't seem to get the Id from there.Does anyone know how to get it done? How my HTML in the email looks like where I need the image Id:data-medialibrary-id="urn:aaid:aem:xxx-xxx-xxx-xxx-xxx" Best regards,Mikael

Hi Community, I am getting the error "click the mirror page" for some emails, while others work fine.Note: this email trigger from journey Not from proof.  { "type": "https://ns.adobe.com/aep/errors/EXEG-0202-502", "status": 502, "title": "The service failed to process this request.", "detail": "The 'com.adobe.cjm.mirrorPage' service failed to process this request. Check your input/configuration and try again.", "report": { "requestId": "", "dataStreamId": "", "orgId": "" } }Could you please help me why i am getting this error? @anuhya-y @davidkangni @mohan_dugganab @satheeskannak @parvesh_parmar  

Hi Community! I hope you are doing great. There is a event-triggered journey in AJO and I need to let you know that it is working fine. However, due to a failure from our system, events were not generated in one particular day, meaning that customers did not enter the journey - not AJO's fault. Knowing that I am unable to recreate the events in the system, we are currently looking for alternatives to ensure communications will be delivered to those whose events were not generated. We assumed here that the easiest way to address it would be to duplicate the journey, but trigger it from a batch audience. Although this would work, it is not scalable - we wouldn't like to duplicate all event-triggered journeys. This said, I would like to hear wheter anyone here has faced the same situation and if there is any recommendations on that. Best Regards,Filipe C. Freitas

Hi Community,I need to extract the domain name from an email address (e.g., "abc@gmail.com") and include it in an email template. Specifically, I want the email to display the domain of the sender (e.g., "@gmail.com"). Is it possible to achieve this in an AJO or through an automated workflow?Example:If the sender's email is "abc@gmail.com," I want the email body to print:"Hi ABC,This email is coming from the @1334967.com domain."Is there a way to automate this?  

Hello All, Anyone using custom provider for SMS?Configure your custom provider | Adobe Journey OptimizerI'm trying to implement a use case for SMS communication and since the SMS provider we have is not out of the box in AJO. I'm using custom provider option available as part of Beta program.I have configured API credential(with endpoint, API token, payload), channel surface. When I use SMS action in Journey it is not sending an SMS to the end user. I see "Internal_server_error" with 500 code, in the report. If anyone aware of such issue or using Beta function, appreciate any insights on this.Thanks.

I put link in the SMS.Journey is really simple: When I try to turn on Test Mode there is an error like that. Do you know why?{"error": [{"error": "{\"code\":3000,\"family\":\"SYSTEM_ERROR\",\"message\":\"Inline messages publication has failed\",\"service\":\"vyg-authoring-api\",\"version\":\"4b9b303\",\"context\":\"com.adobe.voyager.service.authoring.restapis.v1_0.JourneyVersionsService:3202\",\"uid\":\"9ca58ad8-893a-4f5a-930a-ce23d8ea27d1\",\"extraInfo\":{\"validationStatus\":\"error\",\"reason\":\"1 error is currently blocking the test\",\"errors\":[{\"errorCode\":\"ERR_AUTHORING_JOURNEYVERSION_110\",\"error\":\"Can't bulk publish inline campaigns in journey version '9ca58ad8-893a-4f5a-930a-ce23d8ea27d1'.\",\"additionalDetails\":{\"args\":[\"9ca58ad8-893a-4f5a-930a-ce23d8ea27d1\"]},\"scope\":{\"errorDetail\":\"{\\n \\\"errorType\\\" : \\\"http\\\",\\n \\\"errorCode\\\" : \\\"200\\\",\\n \\\"responseContent\\\" : \\\"{\\\\\\\"type\\\\\\\":\\\\\\\"publish_campaigns\\\\\\\",\\\\\\\

Objective:- Send an audience to XM Qualtrics to trigger a timely customer survey.  We have followed the AJO & Qualtrics integration automation documentation:https://experienceleague.adobe.com/en/docs/experience-platform/destinations/catalog/survey/qualtrics-automationsEach time we do this, there is no Run History on the Qualtrics side, yet AJO says the data was sent successfully.   Has anyone in the community successfully set this integration up following these steps or is there a step missing in the documentation perhaps on the Qualtrics side.  When we escalate to Qualtrics support, they say this is an Adobe issue.  I anticipate the same will be raised by Adobe Support.  Looking to the AJO community here for any ideas/support.  

Hello,  Looking for confirmation on whether or not I can activate STO as part of a Journey Management > Campaign and not only a Journey Management > Journey. When configuring a campaign, I do not see this option.