Include missed profiles caused by a paused journey | Community
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October 9, 2024
Investigating

Include missed profiles caused by a paused journey

  • October 9, 2024
  • 2 replies
  • 436 views

Description -

In case we need to stop and restart journeys due to e.g. issues there are profiles which were left out. We need to find a way to process these profiles and get them included in the journey afterwards because they will not be selected by the audience anymore due to the chosen criterias.

Why is this feature important to you -

Otherwise we will miss profiles/customer in the journey and therefore the chance to contact them. This will crash their whole customer life cycle.

How would you like the feature to work -

Have the possibilty to include an audience as a kind of one time import.

Current Behaviour -

We need to create a copy of the journey with an adjusted audience and let it run only once. 

2 replies

riballor
Level 3
October 14, 2024

Have you tried by excluding users of the journey version id? that way you make you sure you don't target them again

 

Sukrity_Wadhwa
Community Manager
Community Manager
April 17, 2025
No text available
Sukrity Wadhwa