Adobe Journey Optimizer

Hello Community,I have the following questions regarding discarded profiles that are logged in the Journey Step Event dataset/schema:How can I obtain detailed information about why a profile was discarded? We have the eventType(has Reason shortform) in the schema under serviceEvent.stateMachine and serviceEvent.dispatcher, but I'm having trouble understanding the reasons.What is the difference between the serviceEvent.stateMachine and serviceEvent.dispatcher objects in the Journey Step Event dataset/schema?Once an event hits AEP and is eligible to enter the Journey but somehow gets discarded, how can I capture that information and send it back to a third-party platform to retrigger? The Journey Step Event only contains the Profile ID, so how can I identify the specific event associated with that profile?

I noticed that, unlike emails, there isn't an option to add Offer Decisioning in Web Campaigns. Could you please explain how web campaigns with offer decisioning are configured in AJO?I am aware of a document available for configuration via Web SDK, but I would like to understand how offer decisioning can be implemented specifically for web pages. Thank you.  

Hi Community, I have to move almost 140 fragments from one env. to another. Is there any way I can select all of them instead of adding it one by one in the package? Thanks,Akram Husain

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Is it possible to put custom font into email content template or its only possible with html template?

Hi I want to send the whole list of emails of a profile to Slack I've tried this:  no errors there but I have this error within the journey   what am I doing wrong? Thanks

Please find the below script which is not working whereas the code seems proper {% let age1=0 %}{% let datedifference = dateDiff(toDateTimeOnly(currentTimeInMillis()), toDateTimeOnly(profile.person.birthDate))%}{% let age1 = absolute(toInt(roundUp(datedifference/365)))%}{%#if age1=20.0 or age1=30.0 or age1=40.0 or age1=50.0 %} {"content_id": "content1","param1": "{%= titleCase(profile.person.name.firstName)%}","param2": "{{age1}}"}{%else %} {"content_id": "content2","param1": "{{age1}}"} {%/if%}

Any hints how to make it work?1. Tried both private / corporate computer2. Different browsers - Chrome / Mozilla3. Extension also does not help  Reviews of the extension: 

Hi, I have a journey like this:I have allow re-entrance active with a 10 seconds re-entrance wait period. I'd like to know if a person can enter the journey twice before finishing the whole journey. For example, my behavior trigger the AJO journey but I'm stucked in the wait activity (24 hours). What if after initial trigger I trigger the same journey again? Do I enter the journey even if my first behavior didn't finish the whole journey? Is this possible to have same profile twice flowing the journey? Thanks.

Hi All, I am trying to make a third party API call via custom action. I added the required authentication details and the test authentication is successful as in the below screenshot. Below is the Authentication payload used{"type": "customAuthorization","authorizationType": "Bearer","endpoint": "//url//","method": "POST","headers": {},"body": {"bodyType": "form","bodyParams": {"grant_type": "client_credentials","client_id": "//client_id//","client_secret": "//client_secret","scope": "//scope//"}},"tokenInResponse": "response","cacheDuration": {"duration": 1,"timeUnit": "hours"}} But once I add this custom action into a journey it is throwing me HTTP 500 error like belowError: HTTP 500Message: can't call url <endpoint url> . HTTP protocol violation. Authentication challenge without WWW-Authenticate  Header. Also observed that once I added the custom action to the very first journey, I see the same issue but it got resolved by itself after after a couple of day

  If I have an ecommerce that sells tickets, and someone buys a ticket.. then the same person (same email) buys another ticket in 2 hours... How can I create a journey so this person get into the first journey but still get the 2nd email (journey) for ticket's code and other emails? The correct way here would be to participate more than one time in the same journey, but it can't happen in AJO, right?  I will leave here an example for this journey: Event: purchase ticket + welcome email (realtime) + email2: have you paid? (3 days later) + email 3: thanks for paying, here is your code, + email 4 (if didn't pay yet in 7 days). Let's say Maria bought a ticket and didn't pay yet, and 5 days later she buys another one for her uncle.   Please, if someone could help me with this... thanks a lot. @mohan_dugganab @anuhya-y 

Hello everyone,I'm using Adobe Journey Optimizer and managing hundreds of journeys. Checking individual journey reports through the web interface has become time-consuming. I'm looking for a way to access journey report data programmatically.I've reviewed the Adobe Journey Optimizer API documentation, but I couldn't find any specific function or endpoint for retrieving journey report data.Does Adobe Journey Optimizer offer an API or SDK that allows developers to access or retrieve journey report data directly? If not, are there any alternative methods for automating this process? Thank you in advance for any insights or suggestions!

Why not every profile attribute is visible in Experience Profile Dasa Source node in journey? 

Hi, Can someone please help me with this why no matter what I put the value is not allowed to validate. is the mistake made by me or something related to the configuration setup was wrong, as example in image I just selecting one profile attribute still giving me errors:   

Hi There, which date function below can help me use #{ExperiencePlatform.fieldgroup1.profile._deloittellpcanada.abnMemberDetails.tsExpect_date}  -7 days < now() that's the query I am looking for but idk which date function is feasible: 

Hi, I'm trying to set a journey with a wait, that basically takes the input from an event and waits until 11:30 before allowing the journey to continue with the event. Does anyone know how to write this in the custom wait ? Tx

please help troubleshoot.  Thanks a lot!

Hi,We would like to retrieve all offers a given userprofile (it can be userID or or any unique Identifier) using API call.we have seen delivery api to retrieve based on decisionscope or based on placementID and Activity ID.https://experienceleague.adobe.com/en/docs/journey-optimizer/using/decisioning/offer-decisioning/api-reference/offer-delivery-api/start-offer-delivery-apis Our usecase is we are trying to display all the offers a user called a customer care is eligible for to the agent.So that he can suggest best offer based in their concern.ThanksSrinivas

Hi everyone, I'm trying to set up the push notification channel in Adobe Journey Optimizer, but I can't see the option in the AJO Channels section. Why is this? Regards,Diego P.

Hi, I’ve encountered a key challenge that I’m facing with the absence of a native CSV export feature in AJO.In my current process, exporting CSV files is crucial for downstream teams who use those files for deployment. This workflow in ACC heavily depends on exporting data to specific folders.In AJO, I’ve come up a potential solution to replicate this process by utilizing Adobe Experience Platform (AEP). Here’s the approach I’m considering:Journey Setup: I have a journey that starts with an audience segment (read audience node). After the audience segment, I use a conditional node to narrow down.Data Capture: Instead of linking to an email action node, I would connect it to an Update Profile action node, which would update a schema/dataset in AEP with data from the conditional nodeand this dataset will be full replacement every time when the scheduled journey gets triggered.Data Export: From AEP, I can export the data stored in the dataset to a CSV file and post it to an FTP path

HI Community, For more advanced customization, we want to create a separate stylesheet to override default styles without affecting the core system.  Thanks,Akram Husain

Hi there, I am trying to use AJO to export csv files after the journey execution completed which is collecting all eligible profiles with offers defined in the journey to export as csv files that's the same as I did in ACC export activity. Does AJO have this direct node I can use directly or it's able to achieve through AEP only?please specify. Thanks 

Hi, I can see that user related profile details available under "Profiles" under required merge policy, but when i try to create audiences, in profile estimate, that profile is not showing.  Thanks  

Hello Community, I’m encountering a rendering issue in the Gmail app specifically for fragments with 2X2 or 1X2 column layouts. Instead of displaying the mobile view, these fragments are rendering the desktop view in the Gmail app. We’re using a base template that adheres to brand guidelines (e.g., font family, font size) and layering the fragments on top of this template. We've tested the same code offline and across other platforms, and the issue does not occur elsewhere. Is there a recommended best practice, such as a specific class or other adjustments, to ensure proper rendering in the Gmail app? Thanks,Akram Husain

hi There, need your true support with tough topic that after I created an audience using segment definition then next step, I would like to use empty placeholder of existing field to calculate touchpoint date let's say we have 36 touchpoints to send each one according to their age or registration date to compose a date into the existing field so i can also add condition to say touchpoint date is on or before today's date into audience segment. please lmk if this is doable or other alternative solution recommended.