re-entrance without finishing initial journey

Question

Hi, I have a journey like this:I have allow re-entrance active with a 10 seconds re-entrance wait period. I'd like to know if a person can enter the journey twice before finishing the whole journey. For example, my behavior trigger the AJO journey but I'm stucked in the wait activity (24 hours). What if after initial trigger I trigger the same journey again? Do I enter the journey even if my first behavior didn't finish the whole journey? Is this possible to have same profile twice flowing the journey? Thanks.

DavidKangni · Accepted Answer

Hi @silvio6

a profile cannot be present multiple times in the same journey, at the same time. To check that a person is in a journey, the profile identity is used as a key. The system does not allow the same key to be at different places in the same journey.

Thanks,

David

DhaneshSh2 · Answer

Hi @silvio6 ,If re-entrance is enabled, a profile can enter a journey several times, but cannot do it until he fully exited the previous instance of the journey.If re-entrance is disabled, a profile cannot enter multiple times the same journey, within the global journey timeout periodI hope this helps. Thanks,Dhanesh

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