Adobe Journey Optimizer

I want to use the split helper function in Adobe Journey Optimizer to separate a phone number coming from a journey event into multiple parts. The phone number is stored in the field context.journey.events.1278567881._floridapowerandlight.journey.additionalPhone, and my goal is to split this value using a delimiter (for example, -) so I can access each segment individually. However, I am encountering syntax errors when trying to use the split() function, which indicates that the field or context where I am applying it does not support PQL expressions.I need this result(234-456-7890)

Hi,I’m trying to call the Twilio Messages API (WhatsApp) from a Custom Action.Twilio requires application/x-www-form-urlencoded POST bodies (To, From, Body in the request body).However, in Custom Actions, even when the content type is set to application/x-www-form-urlencoded, the payload appears to be sent as JSON or query parameters, not as a true form-encoded body. This results in Twilio errors like:21604 – A 'To' phone number is requiredThe exact same request works via curl and Python (requests.post(data=...)) but fails from AJO.Is it a known limitation that Custom Actions don’t support true x-www-form-urlencoded bodies? Are there plans to support non-JSON request bodies?Thanks!

Im curious if others have implemented the use of multiple short codes for SMS journeys in AJO. As an enterprise business, having a short code per brand to allow for customers to opt in and out of specific brands seems like a no-brainer, but it seems AJO may not be equipped to handle that without a custom solution. Anyone have a similar experience with SMS in AJO?

Is there a way for test push in Campaigns? or using Simulate Content?

I am currently looking for ways to easily monitor our AJO journeys. As we create more and more, I was hoping there was a way to track our active journeys + what audience is tied to the journey. We used the adobe AI for a bit but are looking for a more scalable and repeatable way to do this. We also looked into using CJA, but it seems you aren’t able to get journey specific details.Any help would be appreciated. Thanks!

Hi, I’m looking for guidance on reporting for journeys that have gone through multiple versions.Each time a journey is updated and republished, a new version is created with a new version ID, and reporting metrics appear to reset at the version level. This makes it difficult to analyze performance trends over time when a journey has evolved through several iterations.Is there a recommended way to view reporting that aggregates all versions of the same journey??Thanks in advance!

Hi Team, I have created three audiences (A, B, and C) in AEP and merged them into a single audience (ABC). This merged audience was used as an input in AJO for execution with standard exclusions applied. After the run is complete, I want an audience-wise count—for example, the counts for audiences A, B, and C. Please do the needful. Regards,Yashwanth

Live stream show details:Modern marketing is moving at the speed of a prompt. In this live webinar, Adobe product teams will showcase how Adobe Experience Platform brings agentic AI to everyday workflows—so marketers can ideate, build, and activate faster with confidence. See Audience Agent uncover audience insights and create ready-to-use audiences in minutes. Then, watch Journey Agent turn natural‑language prompts into multi‑step journeys from audience qualification to cross‑channel activation.  You’ll see how agents within Real-Time CDP and Journey Optimizer reduce the friction of delivering customer experiences at scale for both business and technical users. Date: January 28, 2026Time: 8:30 am PTCan’t make it? Sign up anyway and we will send you the recording afterward. We hope to see you there!REGISTER NOW!

Hi, I was experiencing an issue getting everything to work, and it was only resolved after addingMobileCore.updateConfiguration({ 'messaging.useSandbox': true }).However, after submitting my app to TestFlight with this value set to true, I started receiving a Provider Error when sending push notifications to the audience.My question is: If I set this variable to false, will push notifications work correctly in the TestFlight build?

Hi, Can you help understand the key difference between AJO Decision Management and Experience Decisioning  feature. It looks like using both you can manage offers. Is the Experience Decisioning only for Code based Experience?  

I am new to Adobe Journey Optimizer. However I am well acquainted with Adobe Campaign Classic.  In Adobe Campaign Classic I could divide an audience into segments and then reference those segments as variables to create dynamic within an email. I could also pass that segment name/ID to the email reporting logs. The advantage of this is that I could create a 1:N relationship i.e. one email but report at the segment level. This avoided having to create multiple emails.  How can I create the same with AJO? Note: the business has decided against using Adobe Customer Journey Analytics. As a result they have created a custom action to capture email send logs that is position after the native AJO email activity. This will form part of the business's solution to feed this data into a external reporting solution. I want to know how we can enhance this current solution to avoid creating multiple emails for reporting purposes. Therefore, how might I use a read audien

Hi everyone, I’m trying to generate dynamic dates inside an AJO Email/HTML template, specifically: “Promotion valid from "01/{{current_month}}/{{current_year}}" to {{last day of current month}}/{{current_month}}/{{current_year}}.” What is the correct PQL expression to generate the first day of the current month in AJO? Thanks.

Hi all, I want to create an audience of profiles that matches the following conditions: profiles who entered a specific journey in last 30 days OR profile.variable1 OR profile.variable2 - This audience will be used to trigger a recurrent journey that communicates an specific offer if the profile matches any of those conditiones described above. Note: The journey used as a condition is triggered by a unitary event How can I identify those profiles who enetered that specific journey? - I understand JourneyVersionId is available to use as condition to create an audience but that is not ideal since it will change everytime a new journey version is created...is there any other way to do it? Appreciate any help. Thanks!

 Hi all, I have a bit of an urgent ask so a quick response would be appreciated. I’ve run into an issue while making requests through Custom Actions in AJO and wanted to check if anyone has a solution or workaround. When passing a full URL into a Custom Action, AJO appears to modify the request URL by inserting its own variable values into the delimiter. For example, if we use an endpoint such as: https://my-instance.com/content and we try to append a parameter using a semicolon, AJO automatically inserts a slash before the semicolon. Similarly, when we attempt to pass query parameters, AJO rewrites the endpoint and adds encoded characters like % values, which changes the final request URL. Is there a recommended way to prevent AJO from altering the structure of the URL, or a best practice for handling parameters in Custom Actions so the URL is preserved as intended? Thanks

Hi everyone, I'm working on creating various target dimensions to use in my Orchestrated Campaigns. During this process, I noticed there is an OOTB 'Recipient' schema, but it isn't available as an option when setting up a profile target dimension. Since this schema is relational and linked to profiles, shouldn't it be possible to create a target dimension based on it? Any guidance would be appreciated. Thanks,Sumanth

Has anyone tried using AJO landing page feature for subscriptions flow using radio buttons and drop downs in the form ? I see this as a limitation that AjO subscriptions form only have text fields or checkbox. Is there any custom work around for this in AJO?

Hi,I have to schedule a campaign in Adobe journey optimizer for specific date on hourly basis. For ex. On 20th November I have to start sending campaign from 1 PM to 5 PM on hourly basis. How do I do that? 

  Adobe Journey Optimizer (AJO) empowers brands to deliver personalized, real-time experiences across channels. Custom actions—external API calls triggered within journeys—are a powerful way to extend functionality. To ensure these actions perform reliably, Adobe provides a comprehensive monitoring dashboard. Using Adobe Journey Optimizer’s built-in reporting, you can visualize latency, error patterns, and API execution performance for custom actions across different environments.   Real world use cases with customers using AJO custom action monitoring: Financial analyst customer says: Enables their teams to detect and resolve issues more efficiently—critical for minimizing revenue loss and ensuring a seamless customer experience. Real-time visibility into integrations will streamline troubleshooting and compliance processes while supporting internal audit requirements. By accelerating issue identification and resolution, and continuously optimizing operational workflows, cu

Hi Team, I have created a test journey for a PoC to test a scenario where email 1 is being sent to a customer but due to capping rules (channel/frequency capping) the email doesn't get sent as for the user the quota of emails for the day is already exhausted.How can I re send the email again tomorrow ? I'll have to create a logic to check whether the profile received the email 1 or not, but how to check that in condition ?I can't use the action id of the node because the person must have passed through that node even after the capping rule.Check the image attached for reference.

Hi,I’m struggling to get an accurate count of customers who actually received a specific journey message. I tried creating an audience using the journey version ID or journey action ID, but the numbers are always wrong. I was told this happens because if the journey has multiple comms (e.g., 2 emails + 3 SMS), customers who receive more than one get counted multiple times.I’m working with both one-off campaigns and journeys that trigger regularly (e.g., every 15 days), and I just need a clean list of customer IDs who received the communication.Is running a Query Service query against the tracking datasets (email/SMS) really the only reliable way to do this? And is there any way to turn this into a reusable audience in AEP?I have access to SFTP and using that to get csv file..Any advice or examples would be appreciated.

I am working on configuring an Arabic subject line for an email in Adobe Journey Optimizer (AJO). When I copy and paste the subject line into the AJO subject field, it does not render correctly and the text order appears altered. The subject line includes a combination of Arabic and English text, numbers, and an emoji/icon. I have attempted to resolve the issue by using HTML and JSON code to enforce right-to-left (RTL) formatting, but these methods have not been effective.Has anyone experienced a similar issue or found a solution for ensuring proper RTL rendering in AJO subject lines that contain mixed languages and symbols? Any guidance would be appreciated.

What is the main difference between Optimize (New Update) and Condition activity in the orchestration in AJO ?We see experimentation in optimize which could have been achieved by percentage split earlier. And Similarly the Targeting Rule path could be created using data source condition.What is the significant difference between these options ?

AJO guardrails of engaging customers upto 90days once they enter in the journey. Is there any hack or work around if customer needs to be engaged for longer period of time ?I m trying to think of converting read audience based journey into trigger based journey so event attributes can be accessed for personalization. However the some of the conditions in audience goes beyond 90 days of their initial event trigger.