Adobe Campaign

Hi All,We have spanish content in email .We are getting some numbers when there are some characters like ó ,á. Is there any way to fix this issue? ex: ecológico is displayed as ecológicoKindly provide some inputs if anyone faced similar kind of issueThanks,Maheswari

Hello everyone,I have a campaign where there is a delivery. I am trying to send myself a "Send a proof" by selecting my email address from recipients list. When I click analyze I am getting an error. It says "XSV-350124 - The job of identifier --- is already running. Unable to submit it a second time."  How can I solve this? Please help me.TIABest regards,Imran

Hey geeks.I have a webapp which runs a javascript and returns JSON data when hit. However when the link is used in browser there seems to be CORS issue.Help neededRegards.

Hi - in our instance offerMgt workflow continues to fail with below error 10/12/2018 12:02:45 js SCR-160012 JavaScript: error while evaluating script 'offerMgt/js'.10/12/2018 12:02:45 js SOP-330011 Error while executing the method 'Publish' of service 'nms:offerSpace'.10/12/2018 12:02:45 js XML-110018 Error while parsing XML string ''10/12/2018 12:02:45 js (1:1) : Invalid document structure10/12/2018 12:02:45 js SOP-330011 Error while executing the method 'CompileRealTimeScript' of service 'nms:interaction'.10/12/2018 12:02:45 js JST-310000 Error while compiling script 'nms:interaction.js' line 3658: firstInternalKey is undefined.Any idea what does this signify and how can we fix this ?Regards,Ankit

HelloI have a problem with my split activity in adobe campaign classic The issue is the complement set of split activity is not giving the results,it always gives the total number records passed to the split activity in the workflowI am sharing my screen captures  hereI am looking forward someone's help resolving this issue.ThanksVaidehi

Hello,I set up a brand with all the addresses.I tried to send a proof and the Error Email was wrong.The error was "DLV-490033 The 'XXXr@news.xxxx.com' error email address is not authorized by the masks (deliverability configuration not carried out)."Do you what to fix this error?Thank you

We've just upgraded to adobe campaign v6.02after enabling TLS support in the serverConf.xml file<smtp enableTLS="true" idleSessionTimeoutSec="5" initialDelaySec="4" maxSessionsPerChild="1000">We start getting the following error, cpu was 100% by process and no outbound emails were processed.2018-11-11 12:58:06.074-05         00001104             000003B8               1           error      log          Error in SSL library: 'error:1407742E:SSL routines:SSL23_GET_SERVER_HELLO:tlsv1 alert protocol version (code 336032814)' (iRc=-53)Had to disable TLS support for outbound emails to be delivered. Now all emails are being sent with no tls encryption.How is TLS support enabled in v6.02 , also where are the ssl certs being used by Adobe Campaign during tls encryption? I didn't install any certs during the v6.02 upgrade...not quite sure how TLS works with no certs installed on adobe campaign. Thanks

Hi I work at a charity organisation with 25 different marketing silos who break their folder structure up by year. Each folder has its own unique Plans, Programmes, Folders, Deliveries. Lists, Campaign and Delivery templates. Each with their own respective permissions.Every year we will need to setup new folders for these teams with all the permissions and sub directories. This is really time consuming to setup and quality check.Does anyone know a super quick way of doing this or is it literally going to be a painstaking job every single year?Thanks,

We have a requirement where a workflow should be created to track(trailer record) count of entries in an excel sheet which contains recipient data being extracted. It would contain the count of records for our validations whether all records are processed successfully.We have created a workflow where we fetch recipient records in excel sheet. Could you please suggest us a solution how can we include this trailer record in excel sheet that marks the end of the file.Thanks,Raviteja.

Hi,I am facing issues with Active profiles workflow due to which I am unable to identify the current active profiles count. Have raised the issue with Adobe support which would take some time. Is these a workaround to know the active profiles count without any help from Adobe support.Also is there a way to directly write a PostgresSQL Raw query and fetch data from Adobe campaign, can SQL code activity help for the same?Regards,Subrat Sahu

Hi ,We have created a Trigger in ACS following the guidelines of Adobe doc , Marketing Cloud Triggers . We followed all the steps mentioned in the doc.Triggers are getting fired when the respective website activity happens.(clicking on a button).the values like visitor id, evar1 (from analytics ) are also getting captured , we verified this from Adobe Debugger.However , events at Adobe Campaign Standard are not getting processed.We came across Adobe Postman Test your Direct Entitlement API V2 . When we checked the event via Postman the event is getting processed and we are getting Email as expected.However when we are doing the same from website , the trigger is firing at analytics and it's coming to campaign but the event is not getting processed.any help regarding this is appreciated.-Senthil

The Adobe Campaign implementation guide is a one stop shop for all your Adobe Campaign implementation needs. From how to get started to final configurations – our guides aim to help you at every step of your v6.1 or v7 Adobe Campaign implementation journey. Some handy links below:1) Installation and Provisioning: A guide to help you install the Adobe Campaign Console. https://adobe.ly/2uBnTSb2) Architecture: A guide that details out everything you need to know about setting up the environment and architecture for Adobe Campaign. https://adobe.ly/2sDKPit3) Configuration and Implementation: A guide to help with configuration and implementation of Key feature such as Channel Configuration, Message Center, Web applications, etc. https://adobe.ly/2sDGXhp4) Administration: A comprehensive guide that help you through the package creation and deployment process + some sample tests. https://adobe.ly/2si09C55) Deliverability: A guide listing all deliverability activities that need to performed p

Hi All,I have been building a solution that can make an API call to shorten URLs from a workflow.I want to be able to:* Query Data* Define Message Content for each record including long URL* Call API using javascript* Grab response to API calls (which is message content with the long URL replaced with Short URL)* Output data to SFTP as .csv file AND write the URL shortening that has gone on (the API responses) to custom schemas.I see 2 possible approaches from what I've been testing, both with challenges to get me what I want.Approach 1Use Query to define what recipient data is to be exported (adding data to temp schema as needed, e.g. mobile number).Use Data Extraction (file) activity to define columns to export... including: Calculated field 1 (for user to define SMS content for all records, with long URLs defined)Calculated field 2 (javascript expression) that:    Uses Calculated field 1 as a variable    Extracts any URLs and stores in Array Variable    Makes API call for each URL i

Hi all,I have put the format as yyyy/mm/dd hh:mm:ss in data loading and flowing the same through CSV. However, AC is auto changing it to dd/mm/yyyy hh:mm:ssWhat is wrong here?

I have logged into Adobe Campaign through Citrix. But after login, when i try to open the campaigns, it is prompting to login again. The same repeats even if i try to access any of the programs or campaigns in the environment. What might be the issue and how can it be resolved?

We have following architecture for Adobe campaign setupMarketing server (running web/wfserver)Frontal server (to be used only for internet facing surveys and webapps)Midsourcing server (mail and tracking)We have setup the marketing server (eg instance name "DEMO"), but have some questions on the setup of frontal server.On frontals server, we have installed adobe campaign server and integrated with webserver. To proceed further, do we need to create a new instance on frontal server with same name as marketing server or can I just copy config files from marketing server? Please help on the exact steps to setup the frontal server.

Hi everyone,I am building a Web Application with Adobe Campaign to update user records based on the email of a user. (So email act as the primary key)I passed the email to the url in an email and I got the value of the <input> field for email prefilled in the form for users to update their data using JS.However, the value could not be passed to the database after clicking the submit button unless I manually enter the value in the <input> box again.Is there any way to enable me to pass the value of a prefilled <input> field to the form submission so that I can update a user's record based on their email?I confirm the defaultValue and value in the input tags are prefilled correctly.Also, as I am not using the Information Services for subscription due to some reasons, does it mean that I cannot use the "Update" option in the Storage? I keep getting errors on this and I can only use "Insert or Update", which keeps generating new records if email is empty(not passed to the

Hi there,I would like to send a SMS from Adobe Campaign that contains a tiny URL to redirect the customer on a webApp hosted by Adobe Campaign.Is there a way to pass the customerID in this URL in order to personalize the webApp with customer's information? Thanks in advance

Hi,We have a requirement where we want to initiate an email proof send (out of Adobe Campaign) via AEM for internal QA. The client has sensitive data on Adobe Campaign and they don’t want people to log in on AC, so they want the proof send from AEM.I thought I can create a workflow for that, and call API methods from ECMA script so I can use it in a step.I have 2 main questions where I would like to have some feedback from the community:Do I need a special certificate for AEM accessing Adobe Campaign API web service?I found this https://docs.campaign.adobe.com/doc/standard/en/api/ACS_API.html#setting-up-api-access but I’m not sure if I have to get a special certificate being AEM and AC both from Adobe, and properly registered. They are also connected between each other, cause we are able to send newsletter content to AC for sending emails. I have found JSAPI documentation but for creating workflows within AC, I want to know how to access those functions from AEM.How can I use the Campa

The concept is based on our monthly subscription model product. The reasoning is the subscription model app is not indicating a non-renewed customer. So I need to look at the past 2 months (from GetDate()) to see the $ value to figure out if I need to treat the recipient as a customer or lost customer(non-renewed).I need to pull back the most recent purchase month and log the transaction total for each recipient in my workflow.For example:Previous month 1 transaction total (1 month ago (0-31days ago))Previous month 2 transaction total (2 months ago (32-60 days ago))Basic Rules:If Previous month 1 > 0 && Previous month 2 >= 0 that recipient is current customer.if Previous month 1 == 0 && Previous month 2 > 0 that recipient is a non-renewed customer.I've got most of this done BUT, im having trouble inserting the date var into the XML queryDef. And I'm also not sure if I am constructing the data correctly. The logInfo() seems to be returning the correct dates but

Hi. I'm currently in a training session and I'm having trouble with my "fake" console. I'm having trouble with the graphical component of "filtering dimension" and I can't choose a filtering dimension. How can i fix it?

Hello Team,I need to upload an image and I have a problem with the quality.There is a standard for image quality and resolution?There is a best practice to avoid a bad result and something blurred?Thank you Alice

Same email is  delivered to the person two times(workflow has run just once). We have a prod instance with mid sourcing configuration.We could see in delivery logs,there is just one record for those users.Please let me know the possible root cause of this issue.How could we identify if that is an issue with mid sourcing server or not.The mid sourcing server is hosted by third party.We are using Adobe campaign Version 7.

Hi everyone.We have a task of identifying and merging duplicate records into one record, we are having a hard time identifying how to do that in bulk.ScenarioThere are thousands of records that share the same email but different source ID,  we want to merge all records into one keeping the lowest sourceID. any ideas on how to tackle this are greatly appreciated itCampaign Classic

Hi,I setup an email delivery with dynamic contents that change based on a specific field (eg gender or country).I want to test that email and send proofs for all the variants.How can I do this thing? I have to set test profiles for all the possible countries/genders or is there a faster method?Thanks,E.