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maheswarik23685
maheswarik23685
Level 3
January 8, 2019

Issue in displaying content of email delivery

  • January 8, 2019
  • 2 replies
  • 14220 views

Hi All,

We have spanish content in email .We are getting some numbers when there are some characters like ó ,á. Is there any way to fix this issue?

ex: ecológico is displayed as ecológico

Kindly provide some inputs if anyone faced similar kind of issue

Thanks,

Maheswari

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    2 replies

    Jean-Serge_Biro
    Jean-Serge_Biro
    Level 10
    January 8, 2019

    Hi Maheswarik,

    Most of the time, it happens when the character set differs between your AC instance and your template delivery and/or HTML charset declaration.

    For instance if your database/AC instance uses Win1252 or ISO8859P13 (or some tables/columns) while the html template/delivery is made with utf8 encoding/charset. Or vice&versa for charsets.


    In order to be sure, you can check real encoding of your html code by using an editor as Notepad++ or Ultraedit or other editor tools with their encoding tool; and either convert the html code or/and check coherence with your AC.

    Regards
    J-Serge

      A
      asariaaara
      Level 3
      January 10, 2019

      Hi J-Serge,


      how can i check what encoding my adobe campaign instance uses?

      Thanks

      Jonathon_wodnicki
      Community Advisor
      Jonathon_wodnickiCommunity Advisor
      Community Advisor
      January 10, 2019

      Hi,

      It depends on your db. For postgres run this in a js activity in a workflow, then check the audit log:

      logInfo(sqlGetString('select pg_encoding_to_char(encoding) from pg_database'));

      Thanks,

      -Jon

        saraw71774576
        saraw71774576
        Level 2
        January 9, 2019

        This is a good reference for HTML encoded alternatives, which you'll want to make sure you're using in your source code for special characters rather than copying from another program or letting a WYSIWYG auto-encode for you: HTML Codes - Table of ascii characters and symbols

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