Adobe Analytics

Hi Team,I have my adobe account and have access to adobe analytics. I would like to get access to contact client care which is currently disabled.Could you let me know how I can raise an access to get my client care support from Adobe.Thanks in advance.Regards,Vijayaveena

Hello, Is there a reason other than incorrect implementation (sending negative values) that a  cart abandonment rate could be negative?I did not see this in real life, I was asked about it in a job interview question.Thanks!Rafael

Hi, I am new to Adobe Analytics. Previously, I was using Google Analytics In Adobe Analytics, I have set up a lead gen goal for users who landed on the thank you page. However, I'm not sure how to manipulate the data and metrics to show the conversion rate. In Google Analytics, the goal conversion rate for the respective (landing) pages are shown automatically, but it seems like a bit of additional work is needed for adobe analytics. Hope my question makes sense. How can I implement or manipulate the data in Adobe Analytics to show this?

Hi! I would like to create a segment that shows me how many Visits our site has with No interaction (interaction = eVar has not been set) and then apply this segment to different pages.  Example: Interaction = evar30 How do I create such a segment? Been trying with:1) Container Visit = eVar30 does not exist2) Container Visit = Visit (metric) exists and eVar30 exist (exklude)and so on. 

Hello,I am having issues when I am trying to save a project that I have built.The original project was built a couple of weeks ago and I have now come back to it to do some updates and add some more visuals in. When I have tried to save the project I am getting an error message. This is the error message that I am seeing,I have tried to refresh the project, this did not help. I refreshed the page and this just lost me the work that I had done to the dashboard and then I got the message again. Does anyone have any idea why I might be getting this?Thanks 

When we try to apply filter on ‘curatedRsid’ field for Date Range API (https://adobedocs.github.io/analytics-2.0-apis/#/Date%20Ranges/getDateRanges_1), it is not filtering the data. Here we have applied filter on curatedRsid field and it returned 2043 no. of data But, when we apply filter on same field with different value it is still giving same no. of records. Could you please share the details regarding this. 

When pulling historical data in Adobe Analytics Workspace—specifically, when extracting monthly data for a past period such as 2023—I’ve noticed that the figures differ between when the data was pulled last week, yesterday, and today. This discrepancy occurs even though I'm not pulling data for recent dates but for a fully historical period. The segment, data extraction period, and all other settings remain identical, yet the numbers are inconsistent. (metrics are visits, entries)The difference in numbers is usually minor, with a variance of 1 or 2, but in some cases, it can be slightly more, even exceeding 10. Could you please clarify why these discrepancies are occurring? I understand that data might be subject to modifications, but I would like to know what factors contribute to these data revisions. Additionally, could you clarify how far back these modifications can affect historical data? I consulted with ChatGPT, and it suggested that the following factors could cause

Hi, Does anyone have flowchart like diagram for Adobe Experience cloud Mobile SDK flow like how the data is collected and send to Adobe analytics?

I have filters on a free form table and when I right click to create a line graph visualization, the numbers are completely off. Line graph shows 22,000 people in AugustFree form shows 850 people total in the entire data range. This is so frustrating to have to export this data and create visualizations in excel. Any advice would be appreciated. 

Congrats to Isha Gupta (aka @igupta) for being our Top Contributor this October 2024! 🙌 Her expert insights, helpful solutions, and dedication to supporting fellow users have made a huge impact in the community. Thank you for your dedication, Isha, and for making the Adobe Analytics community a stronger, more vibrant place! 🌟 Let's all take a moment to celebrate her outstanding efforts and continue to learn from one another!                   Warm Regards, Jagpreet Singh   

Hi, Is there a way to do a rolling pre/post time window to a given date? For Example, If I start a test Nov 1, I'd want my dates to be 5 in front (Nov 5.) and 5 behind (Oct 26). Can it roll forward and backwards? Thanks!

I have set up my alerts on adobe analytics. The problem is that I receive the report at 12.32 am. I want to change the timing of the report to late evening. Is there any way I can change the reporting time?

Hi All, I know Pages/Visit is a common and core KPI for Adobe Analytics. Is there an easy way to get unique number of pages viewed per visit on a website? For example, if I see "Page A" 4 times, "Page B" 8 times, and "Page C" 6 times in a visit, that's 18 pages/visit total, but 3 unique pages/visit. I want the latter. Any suggestions? Thanks!

Hi, I'm trying to figure out how to only include hits in a visit that ONLY exist for a particular evar and if that visit does anything other than that hit/evar, exclude them from the visit. In other words, I only want to get visits and count the visits that only include the 1 hit. I'm trying a segment like this, but I could just be duplicating the first part of the segment. I want to include only visits that have done the first part. I want to exclude every other hit within the visit to get users that only do "a" and nothing else in the visit. Not sure if this is right or if my "does not exist" exclude just double negates and is the same as the first part ("a" exists). Happy to explain further if needed. Thanks!    

Adobe report builder is not working in excel, I reintalled the same but not able to to see the option and the addin addition is not working, Anyone faced similar situation sharing screenshot of addin section and excel options.the error below is what am seeing when am trying to activate the disable application. the second image is add in view.

Hi team,As per our analysis we are seeing conversion rate is less, so we are thinking of why this happening. I am a technical guy, so thinking of write a code to track the abandoned cart.  So can you please help me here how we can track it?   I am thinking of capturing  ID of cart when it is created for first time, then capture other respective events like cart addition, checkout, purchase...etc..  will this work ? 

Hi, Can someone help me to create a logic for one of my evars - Cart Abandonment.The logic for Cart Abandonment - Ideally product added on the cart 7 days and more and order not placed till current date.Appreciate your help.Thanks,@kamlesh-maddheshiya

Hey there,I just tried to set up a segment for direct traffic.In definition part, Marketing Channel does know neither "direct" nor "none", although I can see "none" as a dimension in my reports when I use Marketing Channels as a filter.There a no suggestions for any channels in the dropdown, and when I fill in e.g. "Direct" or "None" it does get a red border. (See Screenshot)Visitor, Visits and hits get to the same result Some more information that could be helpful:- So far this page has only direct traffic (it's a test page)- In 90 days - there are only 730 Page Views. I know, my test doesn't really make sense. I try to get more into Adobe Analytics and wanted to test this. So maybe it's not possible to create this segment, because I have only direct traffic - but nevertheless, it would be good to know the reason. THX!Amelie

Our team does A/B testing rigorously. I am from reporting side and for the initial reporting for every A/B test, we have a adobe dashboard explaining the results with KPIs like impressions, clicks, CTR, lift and few down stream metrics for each version. Typically, we have 2-4 versions for very test - one control and 3 variants. I want to add statistical significance in each dashboard. I have calculated it using the below logic. Imagine a test with only 2 recipes - 1 control and 1 variantCTR 1 = clicks1/impressions1CTR2 = clicks 2/impressions 2Pooled CTR = (clicks 1+clicks 2)/(impressions 1+impressions 2)Standard Error (SE) = Square root(Pooled CTR*(1-Pooled CTR)*((1/Imp1)+(1/Imp2)))Z Score = abs(CTR1-CTR2)/SEStandard significance = cdf-z function (Z score) I create every calculated metric separately and finally calculate the standard significance. But this is not scalable. Because I have to create 7 calculated metrics for each test. So if a A/B test has 4 variants, I would be

Since last few months, more and more mobile device data is going into 'Unknown Generic Android Mobile'. We have tried enabling the high entropy flag, but we are not really seeing any progress in dev data. Any suggestions on how to tackle it?

If user doesn't complete the goal after starting it(which is captured in eVar1) with in the same visit or in the next 3/4 visits, then also eVar value will persist or it will expire? if expire then when it will?

We have a nav menu that has banners on the category flyouts. I'm trying to setup a rule in Data Collection to report these page event views to Analytics. I have a data element for these menu banners of core. Constant and the constant value is %event.element.innerText%I have an action that says "When it hovers" after a 3,000millisecond delay, for elelments matching a.sub-menu-link... then set the value of the constant to an evar. The problem that I have is... It will trigger when you hover the menu, except it only will report the very first "inner text" in the menu and not the menu item that is hovered over. I'm curious if anyone has suggestions on how to adjust this. Here is a anonymized sample what our menu html looks like.Or even better to configure my data element so it will report the banner path?<ul class="dropdown-menu browse-products OneCol"><li class="menu-link"><a class="sub-menu-link" href="javascript:void(0)">Category 1<i class="